Johnson Lexus of Durham

Outstanding! Very professional. Set good expectations on timing. Reviewed service recommendations with pricing. Very clear and concise. Very professional. Set good expectations on timing. Reviewed service recommendations with pricing. Very clear and concise. More

Great service as always and was relatively quick. Took time to address the sensor issue which was triggering random seat belt alerts. Took time to address the sensor issue which was triggering random seat belt alerts. More

If I had any problem I would call or text them. I do not. I would be happy not to receive a stream of texts, calls, and emails I do not. I would be happy not to receive a stream of texts, calls, and emails More

The staff are very busy and polite, knowledgeable about their business negotiations. Best of all is you got what you’re looking for, no surprise. their business negotiations. Best of all is you got what you’re looking for, no surprise. More

The best part was my salesman who took time patiently while I tried to select the best car for me. We looked at many vehicles and he was knowledgeable of his product. His approach was to sell me the car while I tried to select the best car for me. We looked at many vehicles and he was knowledgeable of his product. His approach was to sell me the car that I wanted. Enjoyed the experience More

It’s clean dealers are professional and polite especially Beverly she sold us our 1st Lexus and 2nd one as well. I tell my family and friends about Lexus of Durham. Beverly she sold us our 1st Lexus and 2nd one as well. I tell my family and friends about Lexus of Durham. More

Service was done well. There was a problem with the online scheduling system and I had to go back. There was a problem with the online scheduling system and I had to go back. More

The good, I got the car I wanted. The rest of my experience was a huge waste of time. Spent about three hours, trying to convince me to buy an extended warranty on a Lexus certified p The rest of my experience was a huge waste of time. Spent about three hours, trying to convince me to buy an extended warranty on a Lexus certified preowned that already has an extra warranty. When I got home, I realized that I was overcharged for state sales tax by about $1,500. They finally refunded me my money but it took four months. I judge any business by how they correct problems. I’m going to have to give Johnson Lexus an “F” for problem resolution. The most annoying part was that this was a financial problem which required no investigation. It was obvious, just give me my money back. More

Rudy is very professional. I have been dealing with him for more than 15 years. He’s a true gentleman and more importantly, he is very knowledgeable in his profession. I have been dealing with him for more than 15 years. He’s a true gentleman and more importantly, he is very knowledgeable in his profession. More

The service at Johnson Lexus Durham is always superb and friendly. Kudos to Brenda Lacy in particular. She always treats me like a queen even though my Lexus is over 20 years old and I will likely be dead friendly. Kudos to Brenda Lacy in particular. She always treats me like a queen even though my Lexus is over 20 years old and I will likely be dead before I need to buy a new one. More