Johnson Lexus Of Raleigh

Best dealership team EVER! I highly recommend Johnson Lexus because they understand how to put the customer first! They work extremely well as a team and made sure I was COMPLET I highly recommend Johnson Lexus because they understand how to put the customer first! They work extremely well as a team and made sure I was COMPLETELY satisfied with my purchase. They kept their appointments and worked efficiently and effectively to take care of my first purchase. I purchased a Mercedes from a different dealership and they could benefit from seeing this Johnson Lexus Raleigh team in action. You should also include the names of the persons who get the car ready for delivery they were patient and professional. I look forward to being a member of the Lexus family! More

Highly professional, wholly reliable, unusually personable Because of the Lexus reputation for exceptionally high quality and reliability, I was completely comfortable dealing with Johson Lexus of Raleigh enti Because of the Lexus reputation for exceptionally high quality and reliability, I was completely comfortable dealing with Johson Lexus of Raleigh entirely from an out-of-state location and entirely by phone, text message, and email. Everyone on the staff I dealt with was highly professional, courteous, efficient, and friendly. The staff followed up on every issue very quickly and efficiently. I want to single out Ken Ward for special accolades. He was an excellent sales representative. He pursued every issue and question I raised about how the transaction would proceed and kept in touch with me very efficiently throughout the process. He established a relationship of trust and reliability from the outset and throughout our discussions by phone and text. Everything proceeded as he said it would and, now that we have the vehicle (2019 pre-owned certified Lexus 450h) I can say without qualification that my wife (the car is in her name) and I are even more pleased than we ever imagined that we would be. John J. Barcelo III More

Great buying experience and happy customer Travis provided the best car purchase experience I’ve ever had. He was courteous, helpful, and very knowledgeable. I also think he worked diligently t Travis provided the best car purchase experience I’ve ever had. He was courteous, helpful, and very knowledgeable. I also think he worked diligently to negotiate a good trade deal on my behalf. I will definitely work with him in the future although I plan to keep my ES300h for a long time. I absolutely love this car with its smooth ride, great fuel economy, and extra features. It is my first Lexus but will not be my last. Thank you, Travis! More

Great Experience Overall great experience. The process of test driving the car, valuing our trade, and coming to an agreement on the price was quick and painless (less Overall great experience. The process of test driving the car, valuing our trade, and coming to an agreement on the price was quick and painless (less than an hour). There was a LONG wait to see someone in Finance - it would be great if you had more Finance team members on staff so that you could reduce some of that wait time. We spent about 4 hours in the dealership when all was said and done but I feel like we should have been able to accomplish everything in 2 hours. Ian was great, very friendly and knowledgeable about all of the questions we had. I felt like he was truthful and also willing to work with us to come to an agreement. The dealership was comfortable. We are VERY happy with our purchase. The RX is gorgeous and we are happy we are part of the Lexus family now! More

Great customer service Ian Thompson was great was professional and took his time with us to make sure all our concerns and questions were answers. Also Eric from tech suppor Ian Thompson was great was professional and took his time with us to make sure all our concerns and questions were answers. Also Eric from tech support was very helpful and even more patience with us.And were want to again thank you both for all of your assistance More

The Best Johnson Lexus operates in Excellence...from the first moment of connection until fabulous car driven off the lot. Thanks Ian Thompson & GM Roger. Johnson Lexus operates in Excellence...from the first moment of connection until fabulous car driven off the lot. Thanks Ian Thompson & GM Roger. Clear communication on every level. Respectful interactions throughout experience. Purchasing this vehicle & all my previous Lexus from this dealership have been smooth & easy. Grateful beyond words.. More

Purchase Certified Pre-Owned Vehicle Eb Udofia made my car buying experience a total pleasure. His professionalism and attention to detail were top notch. Eb was very accommodating and Eb Udofia made my car buying experience a total pleasure. His professionalism and attention to detail were top notch. Eb was very accommodating and helped me find the perfect vehicle. Chris McIntosh and Bryant Brooks provided excellent support and service with a seamless purchase transaction and thorough coaching on features of my new vehicle. This was by far the easiest and most pleasurable car purchase I’ve had to date. More

Great Buying Experience My wife and I had the pleasure of meeting and working with Eb Udofia regarding a pre-owned Lexus purchase. Eb was fantastic. His positive attitude My wife and I had the pleasure of meeting and working with Eb Udofia regarding a pre-owned Lexus purchase. Eb was fantastic. His positive attitude and personality made the buying experience truly worth a 5 star rating. I recommend Eb to everyone and will go back to him in the future. More

Sales representative went above and beyond...! Ken Ward has provided my wife and I with the best car buying experience we've ever had, and trust me, there's been plenty! As always, I did extensive Ken Ward has provided my wife and I with the best car buying experience we've ever had, and trust me, there's been plenty! As always, I did extensive research on the vehicle of interest and when I went to the dealership, I thought I had my mind made up. Ken provided us with some information we hadn't even considered and backed them up with facts. He then went a step further and encouraged us to take some time to really get to know the vehicle because honestly, a 10-15 minute drive is not enough time to commit to a purchase. Communication was exceptional throughout the purchase. The amenities at the dealership can satisfy even the pickiest person. Johnson Lexus, with people like Ken onboard, you're surrounding yourself with the best! More

Dashiel Boye I recently relocated to St Louis,Mo and was in the market for a new automobile. After multiple failed attempts of “good” customer service in St. Louis I recently relocated to St Louis,Mo and was in the market for a new automobile. After multiple failed attempts of “good” customer service in St. Louis I decided to contact Johnson Lexus where I purchased my first Lexus. I was connected to Dashiel Boye who was Incredibly Friendly & Helpful. I told Dashiel what I was looking for an he found the exact car!! My husband and I flew from St Louis to purchase my new car and drove it back to St Louis. With the impeccable customer service I received from Dashiel and the entire team at Johnson Lexus, I will ALWAYS choose this dealership for any car purchases. More