Johnson Lexus Of Raleigh

Much improved Ryan can be credited with bringing me back into the fold after a terrible service experience, but all associates involved in my purchase were great th Ryan can be credited with bringing me back into the fold after a terrible service experience, but all associates involved in my purchase were great this time around. However, I should note that poor service on warrantees I purchased on my previous lease means I will NEVER purchase any warranty plans from Lexus again. Hopefully my service experience will be much improved going forward. A second negative experience will most certainly push me to another brand. More

Johnson Lexus Ken Ward We traded in our RX350 on Saturday for a new one. Ken was excellent and made the process seamless. Thomas Caldwell approached us about the trade-in We traded in our RX350 on Saturday for a new one. Ken was excellent and made the process seamless. Thomas Caldwell approached us about the trade-in and made sure all the specifics were taken care of over the phone. Rhonda in the Finance Department accelerated our paperwork and we were in and out of the dealership in 90 minutes! It was a great experience! A big thank you to all involved!!! More

I enjoyed working with a professional such as Zack Gray From the moment I decided to trade in my 2017 Lexus until deliver of my new 2019 RX Lexus, I was awed by the patience persistence and professionalism From the moment I decided to trade in my 2017 Lexus until deliver of my new 2019 RX Lexus, I was awed by the patience persistence and professionalism of all employees at Lexus, especially Zack Gray who I have purchased two care from in several years. I especially appreciated the financial manager who really helped me to unlock my credit report. More

Absolute Pleasure From the first day I walked into the dealership to the day I picked up my new car, I felt important, I felt they wanted my business, rather than they From the first day I walked into the dealership to the day I picked up my new car, I felt important, I felt they wanted my business, rather than they were doing me a favor. This is a first class business that thrives on providing exceptional service to customers. This is the first time since I moved to this area that I have been treated so well by a business. More

Best sales experience We worked with Jay to find our perfect vehicle. We were searching for a needle in a haystack and he was able to show my wife and I extraordinary patie We worked with Jay to find our perfect vehicle. We were searching for a needle in a haystack and he was able to show my wife and I extraordinary patience without any pressure for us to make a purchase. Highly recommend his services for a stress free experience! More

Blessed! My experience at Johnson Lexus of Raleigh was totally amazing from the moment I met with Zack Gray to the moment I drove off the lot. He was knowledg My experience at Johnson Lexus of Raleigh was totally amazing from the moment I met with Zack Gray to the moment I drove off the lot. He was knowledgeable, efficient, and accommodating. What a wonderful car shopping experience! Thanks Mr. Gray! More

Professional Salesmanship and Service with Integrity I believe that every business is built successfully one customer at a time. Customer loyalty and trust are both earned through good deeds, not good sa I believe that every business is built successfully one customer at a time. Customer loyalty and trust are both earned through good deeds, not good salesmanship alone. I would like to to express my sincere appreciation for the high level of professionalism and knowledge of the vehicles shown by Zack Gray during my recent search and ultimate purchase of my LEXUS 350 from Johnson Lexus of Raleigh. . During my initial visit, more shopping around and return to Johnson Lexus , more car comparisons, actual purchase transaction and subsequent questions regarding car features or service, I reflect on how you facilitated each conversation and transaction with ease ......never anxious,pushy, or misleading. . Your professional demeanor,snack area hospitality, attention to detail, no- haggle transparency and exceptional overall service is what makes me proud to be a member of the LEXUS family again! Thanks again for being my trusted LEXUS Sales Associate............always assessing my needs accurately, exceeding my expectations and delivering on your promises. You delivered my Lexus exactly as represented, for which I thank you. Johnson LEXUS of Raleigh has a treasure with a employee of your caliber!!!!!! .I will definitely refer you to my friends and colleagues who are in the market for a fine automobile.. More

Easy, comfortable, and good experience Ian- Did an amazing job helping me find the right car. His demeanor made the leasing process easy, comfortable. Excellent and professional service. Bi Ian- Did an amazing job helping me find the right car. His demeanor made the leasing process easy, comfortable. Excellent and professional service. Big thanks More

Professional, Reliable, Trustworthy I have bought 9 cars over 11 years and by far this was the best experience. Ken is most honest car sales guy I know! I have bought 9 cars over 11 years and by far this was the best experience. Ken is most honest car sales guy I know! More

Quick and Easy I was only looking at one car at Johnson Lexus and did not think it would be my final choice, however, Ken was efficient, helpful and made me feel he I was only looking at one car at Johnson Lexus and did not think it would be my final choice, however, Ken was efficient, helpful and made me feel he truly had my interests at heart. When I narrowed my choice down to two cars my initial experience with Ken was what brought me back and I'm so glad we were able to work things out. I feel a got a great deal and the perfect vehicle. More