Johnson Lexus Of Raleigh

We met with Dhahran Satterwhite and Jessica Couch who showed us a 2008 Acura MDX. It was advertised as having 1 owner, extra clean and had been through your 161 point check. Upon inspection, there were showed us a 2008 Acura MDX. It was advertised as having 1 owner, extra clean and had been through your 161 point check. Upon inspection, there were some body work issues (passenger side door scrape, mirror cracked, interior trim unglued, damage to rear bumper trim) and the Carfax report listed 2 owners. We decided to take the vehicle for a test drive, but it would not start and had to be jumped. We were told the vehicle had a new battery, but the terminal was not properly tightened down. After driving the car, we decided to make an offer, contingent upon the body/interior work be completed prior to taking delivery. We completed all the paperwork, which included transfer of the license plate from our existing vehicle. After about 1 week, we took delivery of the Acura. We brought in our license plate and Mr. Satterwhite installed it on the Acura. After a day, I noticed a few items were not working (master switch for passenger side window, HandsFreelink) and emailed Mr. Satterwhite and Ms. Couch. While the car was sold as is, I felt these items should have been working prior to our taking delivery. After all, it had been through their advertised inspection. We received a response that they were in agreement and were following up with management. Less than 1 week from taking delivery, I was to take my manager and a client to lunch and the Acura would not start. The battery was drained to the point it would not turn over. I contacted Mr. Satterwhite who instructed me to bring the vehicle to Johnson Lexus. When I went to jump start the Acura that is when I noticed the loose battery terminal connection. Something I was assured was taken care of before we took delivery. I drove the vehicle back to Johnson Lexus and showed Mr. Satterwhite the loose connection. I inquired about the other items I had emailed him about. I was met with resistance with regards to the HandsFreelink, as it was his feeling that is was an Acura issue and Johnson Lexus did not know about Acura vehicles. I was told I would have to take the vehicle to an Acura dealership to have that addressed. We were made to feel that this was our problem; I explained this was not acceptable and I expected Johnson Lexus take the vehicle to an Acura dealership and have the problem resolved. We were put in a situation where the service department did not agree with the sales department and we were left standing, literally in the hall of your dealership, between the two parties. The service department took over and assured me that things would be taken care of. I was provided a loner vehicle; however it took almost an hour to deliver that to me. After about a week and some back and forth communication with the Johnson Lexus and Leith Honda service departments, I was finally able to pick up the Acura. At that point everything worked as expected. Thankfully Jaime Jackson in the Johnson Lexus service department came through for us. About 1 week later, I received a package in the mail from Johnson Lexus; it was a license plate and registration for the 2008 Acura MDX. I called the dealership the following Monday, asking for an explanation. After several phone calls, I was finally told that the “upstairs office” erred in processing the paperwork and submitted it to NC DMV, requesting a new license plate. Even though we only paid $15 for a plate transfer, but a new plate costs $20, the $5 discrepancy was overlooked and no one thought to question it. I was driving my vehicle illegally for almost 1 week. To clear things up, I had to make a trip on my own time to the NC License plate office to sort things out, hoping I would not incur a fine as I had already cancelled the insurance on my previous vehicle. Needless to say, my first experience with Johnson Lexus pre-owned sales was, in my opinion, a complete disaster. It took almost 4 weeks to take delivery of a vehicle. I expect there may be some issues when purchasing a vehicle, new or used, but nothing that compares to what we experienced. While the management in the pre-owned sales office attempted to be apologetic, it came across as insincere. They made me feel that I should be grateful that “they” fixed everything and there seemed to be a complete disregard for my time. More

I purchased a Lexus ISC 350 at Johnson Lexus of Raleigh. I found Zach Gray (my sales representative) to be knowledgable and eager to help me even after the purchase. I would recommend Johnson Lexus and def I found Zach Gray (my sales representative) to be knowledgable and eager to help me even after the purchase. I would recommend Johnson Lexus and definitely Zach if any of my friends were considering a car purchase. More

We had a specific car were were looking at test driving. We called ahead and set up a time and Will was there at the front door with the car already pulled up. There was a great place for our kids to play We called ahead and set up a time and Will was there at the front door with the car already pulled up. There was a great place for our kids to play while we did paper work (along with snacks for them). We got a good deal for our trade in and a good price on the car we bought! More

My experience with Johnson Lexus was phenomenal overall! I entered the lot to review the selection of new and used vehicles when I was politely approached by the Salesperson Will Smith. To make a long story I entered the lot to review the selection of new and used vehicles when I was politely approached by the Salesperson Will Smith. To make a long story short, Will made my first encounter a memorable one so I returned 3 weeks later as I told him I would and purchased my dream car. (ES350) He was patient, professional, and most importantly he DID NOT haggle me. As we took the test drive, He educated me on the Lexus brand and allowed me to base my decision based on MY needs and what I was looking for in a car. He spent 6 hours with me and made sure this was a smooth process. His concern was not about HIM making a sale but making sure I was a satisfied customer. It just so happened I returned the following week to have a tire replaced due to a flat and Will made sure the appointment was scheduled and he waited around until the services was completed. Due to it being close to the end of the day, Will chatted with me until the car was finished and ensured that piece of the process was followed through correctly. This was the absolute best service I have ever experienced when making a car purchase. In addition, I have to say the The Johnson Lexus team overall were great. Their ability to ensure I was happy with the purchase was quit impressive. I will recommend Johnson Lexus and will DEFINITELY recommend Will Smith. Overall he is AWESOME and the best most personable and professional Sales Rep I have seen in a very very very long time! P Williams, (A Happy Customer) More

The purchase of my vehicle was contrary to the traditional used car buying experience. The entirety of the transaction was handled in a very professional and courteous manner by all I came into co traditional used car buying experience. The entirety of the transaction was handled in a very professional and courteous manner by all I came into contact with; particularly Mr. Gray. At no time was there pressure felt to be hasty in my decision. He was succint yet thourough (friendly and courteous as well) in communicating information and was very knowledgable about various makes and models of many vehicles. I have informed my friends and family that if they are looking for a car to contact me first that I may give them Mr. Gray's information. More

I began searching for a used 2006-2007 RX400h, and called Johnson Lexus regarding 2 they had listed online. Both were sold, but that afternoon, Zack called to tell me that another one had just been traded i Johnson Lexus regarding 2 they had listed online. Both were sold, but that afternoon, Zack called to tell me that another one had just been traded in, and that I might want to take a look. Everyone at Johnson Lexus from my sales representative Zack to the finance folks were cheerful, helpful, and made every effort to delivery what I asked for. More

I purchased a Lexus GX460 from Johnson Lexus in September. Zack Gray was the Salesman and he was very accommodating. This was our first Lexus purchase. I must admit the experience was different September. Zack Gray was the Salesman and he was very accommodating. This was our first Lexus purchase. I must admit the experience was different from other car buying experiences. The representatives of the dealership insured we were familiar with all operations of the vehicle, which my husband thoroughly enjoyed. If you're shopping for a vehicle we recommend Johnson Lexus of Raleigh. More

My husband and I were in the market for a new vehicle this year and were introduced to Mr. Zach Grey of Johnson Lexus in Raleigh NC. Zach was very professional and courteous during the process and had this year and were introduced to Mr. Zach Grey of Johnson Lexus in Raleigh NC. Zach was very professional and courteous during the process and had us in our new 2013 Lexus within an hour of arriving. His knowledge of the product(s) is superb and his personal customer service skills continues even after the sale. We highly recommend him to anyone in the market for a new or used vehicle he certainly goes above and beyond any sales associates we have dealt with in our past. More

Mr. Smith was very friendly and courteous, answered all questions i had about the car i was interested in. They never pressured me and made me make my own decisions. If and when i buy another car i will questions i had about the car i was interested in. They never pressured me and made me make my own decisions. If and when i buy another car i will def be going there first! More

Sandra L: I was referred to Zack Gray through a an Sandra L: I was referred to Zack Gray through a an Associate being New to Raleigh after my Car was stolen and had to replace it Mr.Gray was patient Sandra L: I was referred to Zack Gray through a an Associate being New to Raleigh after my Car was stolen and had to replace it Mr.Gray was patient and understanding and noting all my needs he walk me through the process answering question And assisting me with suggestions . He treated me just like a friend and showed me great hospitality all through the Zack make buying a car simple for a woman it was was a very smooth. Transition from the beginning to end he made me feel like I was a Lexus buyer and to top it he placed my Shiny Red 2011 Hyundai in the VIP room with a Red bow on top it was truly a special moment for me Zack Gray loyal and special treatment and buying experience is why I wrote this review so that others may experience The great Customer Service of my #1 Salesman Zack Gray at Johnson's Lexus go see him and experience The ultimate of not just a car salesman .... More