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Johnson Lexus Of Raleigh
Raleigh, NC
2,190 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 02, 2023
My husband and I had the pleasure of purchasing two vehicles on the same day from Johnson Lexus of Raleigh, and I cannot express how impressed we were with the exceptional service provided by Eb Udofia vehicles on the same day from Johnson Lexus of Raleigh, and I cannot express how impressed we were with the exceptional service provided by Eb Udofia! We met Eb when we purchased our very first Lexus in July 2022, and from the moment we walked into the dealership, we felt like valued customers. One aspect we truly appreciated was Eb's transparency and honesty. There were no hidden surprises or pushy sales tactics. He provided clear explanations of the pricing, financing options, and any additional services, making the entire transaction smooth and stress-free. Moreover, his professionalism, expertise, and dedication to customer satisfaction made the entire experience enjoyable. We are beyond satisfied with the service we received from Eb Udofia at Johnson Lexus of Raleigh. I highly recommend Eb to anyone looking for a seamless and positive car-buying experience. Thank you, Eb, and the entire team at Johnson Lexus of Raleigh for exceeding our expectations! More
by bettygyoung
Employees Worked With
Eb Udofia
December 02, 2023
The worst post-vehicle buying experience I have ever had was from Johnson Lexus of Raleigh!! On 11/10/2023 I purchased a 2016 vehicle with 44,500 miles on it from Johnson Lexus of Raleigh. I originally fo was from Johnson Lexus of Raleigh!! On 11/10/2023 I purchased a 2016 vehicle with 44,500 miles on it from Johnson Lexus of Raleigh. I originally found the vehicle online and traveled almost 200 miles to purchase it. When I was finally able to inspect the vehicle, the car was in pretty good condition for a 7-year-old vehicle. However, I noticed that there was a strong smell of antifreeze (coolant). When I asked about it, I was told that there had been a hose that was loose and was assured that the problem was fixed. Well, on or about 11/22/2023, I had a major coolant leak from the vehicle. Thankfully this happened when I pulled into my driveway. I contacted my salesperson, Mr. Udofia, on 11/26/2023 to inform him of the problem to see if Johnson Lexus of Raleigh would be willing to do anything to help remedy the issue. Mr. Udofia, who seems to be the only one who knows how to communicate there, was quick to email me back the next day to tell me he would inform his sales manager of the issue. Because I like to be fair, I have given Johnson Lexus of Raliegh a generous 5 business days to respond. I was expecting at least a courtesy call however here I am on 12/02/2023 and have not heard a thing from them. I guess I thought that because they were a Lexus dealership that the customer service would be top-notch and that they would stand behind, within reason, ANY vehicle they sell you. How foolish of me. Now here I sit with a vehicle that I spent $21k on and cannot drive it because my mechanic's first available opening is on 12/08/2023. Also, there was a delay of a week for Johnson Lexus of Raleigh to process my vehicle registration. Due to the fact that I purchased the vehicle in North Carolina and I live in South Carolina, I was notified by the dealership a few days after purchase that I needed to provide them with some documentation from the state of South Carolina to complete my registration. I promptly called them back (left a message) for some clarification of what they needed and it took them a week to return my call. By the way, I still do not have my license plates. With that being said, I typically do not write reviews but I really felt the need to write this in the hopes of informing anyone thinking about purchasing a vehicle from this dealership to be very cautious of your purchasing decision. I am 51 years old and have purchased numerous vehicles over my lifetime. Some from “roadside” dealers and some from “branded” dealerships such as Johnson Lexus of Raleigh and I have never had such a horrible post-purchase experience. In a nutshell, I have found that the customer service at Johnson Lexus of Raleigh is terrible, and as I see it from the way I have been treated post-purchase, that after they get your money they forget all about you and move on to the next sale. GREED!! I will say that there are several other “branded and higher-end branded” dealerships on the same road as Johnson Lexus of Raleigh that I wish I had stopped at prior to dealing with Johnson’s. If you are in the market for a new or used vehicle, I would recommend checking out these other dealerships first. I’m not sure how much better the post-purchase experience would be anywhere else, but I would definitely say it wouldn’t be worse. Best of luck with your vehicle search! More
by mparsons
Employees Worked With
Eb Udofia
November 27, 2023
Lori Ann worked through several “rough spots” regarding my transaction. Being an out of town buyer time was of the essence. Thanks to her professional experience and knowledge, every issue was resolved. Th my transaction. Being an out of town buyer time was of the essence. Thanks to her professional experience and knowledge, every issue was resolved. Thanks Lori! You’re the best! Now that’s customer satisfaction. More
by riptide
Employees Worked With
Lori Ann Parrinello
November 26, 2023
The staff is great and kept me informed throughout the process. However, the speed of the overall sales transaction and time to get the keys in hand, should be improved. process. However, the speed of the overall sales transaction and time to get the keys in hand, should be improved. More
by Jay H.
Employees Worked With
Greg Fuller, Eb Udofia
November 24, 2023
Very professional and friendly. Waed was on top of everything. Vehicle I bought was beautifully detailed. Lisa in finance was very good also. Waed was on top of everything. Vehicle I bought was beautifully detailed. Lisa in finance was very good also. More
by lindenrandy
Employees Worked With
Waed. Lisa
November 22, 2023
White glove service. Fantastic experience from sales to the business office. I felt that the team at Johnson Lexus was working with us every step of the process. It was s Fantastic experience from sales to the business office. I felt that the team at Johnson Lexus was working with us every step of the process. It was simple and efficient. I highly recommend this dealership. More
by joe
Employees Worked With
Tommy Smith and Devon
November 22, 2023
Great purchase. i have purchased several cars from Johnson Lexus and have been pleased with all.Travis Howard is the best HANDS down i have purchased several cars from Johnson Lexus and have been pleased with all.Travis Howard is the best HANDS down More
by HARLEYGUY123
Employees Worked With
Travis Howard
October 25, 2023
Eb, sales and finance manager were attentive during my car buying experience. Eb was very attentive and was great to work with. I will definitely refer people to Johnson Lexus of Raleigh! Superb dealershi car buying experience. Eb was very attentive and was great to work with. I will definitely refer people to Johnson Lexus of Raleigh! Superb dealership! More
by elainedarden1109
Employees Worked With
I am not sure of the finance manager's name we worked with during the car buying experience. , Jackson Szyperski, Eb Udofia
