Johnson Ford - Service Center

Too long to look at vehicle and unfair labor charge and staff was not friendly at all staff was not friendly at all More

Service at Lucas Ford has always been a great customer experience. Liza and the Service Reps have been great. experience. Liza and the Service Reps have been great. More

They repaired my car but a week later got a coupon for what I just had done I could have gotten $150 off the price These always shows up after I have had the Repair done what I just had done I could have gotten $150 off the price These always shows up after I have had the Repair done More

The worst customer service experience I have had in a very long time. One of the girls was quite rude and communication was very poor. My 2022 Expedition sat there for two days for an oil change and tran very long time. One of the girls was quite rude and communication was very poor. My 2022 Expedition sat there for two days for an oil change and transmission check. My appointment was on a Tuesday. I checked in at around 1:30 for an update. I was told that everyone was at lunch and someone would get back to me. When no one did at the end of the day I called again. Then I was told everyone was gone for the day and they had no update. The next day I called in the morning. No update. Called again at the end of the day and nothing happened. Not once did anyone from your service department called to give me an update. At the end of the second day we picked it up after zero communication coming from you . NOTHING WAS DONE. Not even the oil change. We were told the "transmission guy" was backed up BUT why not do the oil change?? It was never moved from the spot in the parking lot where we left it. I will be taking my vehicle to Miller Ford moving forward. Someone needs to take a good look at how that service department is being managed and make some changes. Andrea and Jack Ryan More

Service happened satisfactorly, but talking to technician or customer service is not at all pleasent. or customer service is not at all pleasent. More

Great dealership for sales and service! Always trust the Lucas service department, very experienced and knowledgeable. Always trust the Lucas service department, very experienced and knowledgeable. More

I was told to pick my car up left with car and the alternator was not fixed I was told it was a faulty alternator put it for what I paid for my Sergio should have not be in on fenced I. That way and I alternator was not fixed I was told it was a faulty alternator put it for what I paid for my Sergio should have not be in on fenced I. That way and I should have been given the option if I wanted you to fix my car again before it was re done. More

The service people were pleasant and professional. My check-up was done so quickly and in an excellent manner. Always a pleasure to deal with Lucas. My check-up was done so quickly and in an excellent manner. Always a pleasure to deal with Lucas. More

They got back to me with an estimate quickly and the repair was done on time. When I noticed oil or dirt on the fender, they quickly corrected it. Very happy with the service. repair was done on time. When I noticed oil or dirt on the fender, they quickly corrected it. Very happy with the service. More

The service department was clean and orderly and the service rep was professional. The repairs were done in a timely manner. service rep was professional. The repairs were done in a timely manner. More