Johnson Ford - Service Center

Looking at the invoice, I did not request the cabin filter to be changed like it stated. I paid because of course I wanted my truck and I’m also in the customer service business. But I’m concerned with filter to be changed like it stated. I paid because of course I wanted my truck and I’m also in the customer service business. But I’m concerned with the integrity of the service department that would put that on the invoice. And makes me question the diagnosis of my vehicle. More

Everything was great. The team at Lucas Ford is wonderful and pleasant. The service on my car was performed very quickly as well. The team at Lucas Ford is wonderful and pleasant. The service on my car was performed very quickly as well. More

The entire transaction from beginning to point of pick up was handled quickly and courteously. I like the methods of updating and communicating with the customer via text and email. was handled quickly and courteously. I like the methods of updating and communicating with the customer via text and email. More

good for little jobs oil chance major jobs we can never get in we r a servic company and need our trucks either go to a independent or miller for if its needed have 13 of ur trucks i ll put in my model get in we r a servic company and need our trucks either go to a independent or miller for if its needed have 13 of ur trucks i ll put in my model More

Fast service. i enjoyed the complementary fresh pretzels. I had a choice of various mustards and most of all the coffee bar. i enjoyed the complementary fresh pretzels. I had a choice of various mustards and most of all the coffee bar. More

Very professional staff. I was in and out in a timely manner. Waiting area was well stocked and comfortable during my wait. I was in and out in a timely manner. Waiting area was well stocked and comfortable during my wait. More

Liza is the best customer service oriented service department, employee that I have ever seen. She’s determined to make the customer happy. department, employee that I have ever seen. She’s determined to make the customer happy. More

The appointment and service went smoothly. Good customer service experience. Will definitely continue to use this service. Good customer service experience. Will definitely continue to use this service. More

Great folks listen to the customers issues and responds with positive solutions in a timely manner with positive solutions in a timely manner More