Johnson Ford - Service Center

Excellent service, polite and proficient. Offered Uber service to take me home and return me upon completion of my car service, I highly recommend this establishment to those needing car serv Offered Uber service to take me home and return me upon completion of my car service, I highly recommend this establishment to those needing car service. Nice complimentary pretzels and coffee while you wait too. More

I’m not happy with the way the service representatives at the dealership do not take the time to explain the process in servicing my Ford Mach E. They are always in rush to get me out of the service center. the dealership do not take the time to explain the process in servicing my Ford Mach E. They are always in rush to get me out of the service center. Whenever I ask for explanation of the services done, I’m met with a “I didn’t work on this, so I don’t know what they did”. The service felt unprofessional to say the least. More

The team was professional and responsive. I appreciated the proactive communication. I would definitely go back for more services. I appreciated the proactive communication. I would definitely go back for more services. More

This visit was a tire rotation. It was done quickly and without incident. Joe Wilson, the super customer guy, had arranged beforehand with the Service Department, and Liza was ready It was done quickly and without incident. Joe Wilson, the super customer guy, had arranged beforehand with the Service Department, and Liza was ready when I arrived. I was in and out in under 30 minutes. Very pleased with this visit. More

Lucas Ford treated me well when I went in for service on my wife's 22 Bronco Sport. I went in for the works package and was there for an hour or less. Everything went well and there were no surprises. my wife's 22 Bronco Sport. I went in for the works package and was there for an hour or less. Everything went well and there were no surprises. More

I was very comfortable in the waiting room. Everyone was very courteous. I was very satisfied with the wait time Everyone was very courteous. I was very satisfied with the wait time More

Called for my Ford Fusion recall. Had a couple other issues & they were very accommodating to repair my issues. Worked with Mike & he was great. Would definitely bring my vehicle back Had a couple other issues & they were very accommodating to repair my issues. Worked with Mike & he was great. Would definitely bring my vehicle back when I need service or an issue. More

Everyone was very courteous. The waiting room was very comfortable. I was very satisfied with the service The waiting room was very comfortable. I was very satisfied with the service More

As always, Lucas Ford comes through. From the sales Department to the sevice department you are going to feel like family. Shout out to Liza at the Service desk. She is a huge part of From the sales Department to the sevice department you are going to feel like family. Shout out to Liza at the Service desk. She is a huge part of the Lucas team that goes out of her way for me and my family. Thanks Brian Reed More

Manny was an incredible service representative. On a very busy Friday, he was able to service our car that broke down on the Turnpike at 5:30 in the morning. He got us on the road by 10:30AM, drivi On a very busy Friday, he was able to service our car that broke down on the Turnpike at 5:30 in the morning. He got us on the road by 10:30AM, driving to Florida. More