Johnson Ford

I almost never leave reviews, good or bad but my experience so far with Lucas Ford needs to be communicated. My hope is that they see this review and act. Before I go into the review, I do have to s experience so far with Lucas Ford needs to be communicated. My hope is that they see this review and act. Before I go into the review, I do have to say that the folks there (except for sales) have been amazing to work with. All are extremely nice and easy to work with. In May'24, I brought my 18 Explorer Sport in for an airbag light issue (Fault detected in the second row driver's side seatbelt inflator circuit) that was previously repaired under warranty in Feb'24. I thought that since the original issue was covered under warranty, they would re-diagnose and fix it since it was related. For context, my vehicle was under warranty until Mar'24 (I believe) and is now out of warranty. After they diagnose the issue, they state that since the vehicle is out of warranty and that another part had failed, I needed to pay almost $1000 for the repair even though the issue was related to the issue back in Feb'24. I declined the repair and asked what part failed. They tell me it's the "inflatable seat belt deployment control", part number DB5Z-7861203-BE. I look up the part number and the part can be ordered from any Ford parts department for about $250. I figured I can do the repair myself. When I pick up the vehicle, I asked for the error code which they gave me, B141B. Looking up that error code online (Google) shows that this error is a known issue with Ford and points repair technicians to a TSB (TSB 16-0001 (Air Bag Warning Light Illuminated With DTC B141B and/or B141C)). This TSB explains that the fix for the error code was to basically give some slack to a wiring harness under the seat in order to ensure that the cabling wasn't too tight. The cabling being too tight was causing the connectors in the harness to pull out enough to not make contact, thus giving the error. I performed the service the TSB described myself and the vehicle is back to normal. I'm not sure what the service tech were thinking but charging me almost $1000 for a repair that should have been 5 minutes and taken care of as a customer courtesy is NOT GOOD BUSINESS!!! Don't even get me started on the fact that in Feb'24 when I did take the vehicle in for the repair, they FORGOT to change the oil that rotate the tires that I had paid for. To their credit, I went back the next day and they did change the oil without issue. Overall, I've had a really poor experience with both the sales and service departments at Lucas Ford. It's a shame as the service department folks are really nice. Not so much for the sales department. More

I have recieved a military discount before for service. The woman at the front desk just said nobody has ever asked her that before and wouldn't at least go check and find out. She has no customer service The woman at the front desk just said nobody has ever asked her that before and wouldn't at least go check and find out. She has no customer service skills and I will not be driving the 30 minutes to return to this location again. More

Joe Wilson is the best. Courteous, professional and always willing to bend over backwards to help out Courteous, professional and always willing to bend over backwards to help out More

happy with results of service. got me in before a trip out of town. appreciate the speedy repair got me in before a trip out of town. appreciate the speedy repair More

Everyone is very professional and kind. The waiting time for the service was shorter than expected! The waiting time for the service was shorter than expected! More

Great experience resolved all my issues, thank you for the quick service. I will be back! the quick service. I will be back! More

They are always friendly and accommodating. After trying out different dealerships for service, these guys are the perfect ones for me. After trying out different dealerships for service, these guys are the perfect ones for me. More

$220 to diagnose a broken part that’s been discontinued no effort to find aftermarket. Sold piece of xxxx never buy Ford again no effort to find aftermarket. Sold piece of xxxx never buy Ford again More

Scheduling was easy to do on line. Response was quick and communication was great between text messages, emails and a phone call as soon as the work was done. Response was quick and communication was great between text messages, emails and a phone call as soon as the work was done. More

After the visit there’s an unsual noise in my engine. The engine sound has changed The engine sound has changed More