Johnson Ford

Quick , courteous and thoughtful . Would recommend Lucas Ford to others that may need repairs on their vehicle Would recommend Lucas Ford to others that may need repairs on their vehicle More

Service department has been very helpful with my truck and informing me of issues that needed repair. and informing me of issues that needed repair. More

I was very well received, they gave me all transport support. I was helped very well support. I was helped very well More

Lucas Ford’s service department always goes above and beyond to make sure your vehicle is done and done right the first time. beyond to make sure your vehicle is done and done right the first time. More

I made an appointment for Friday at 8am to service my advancetrac. I called at 1:30 on Friday for an update.They told me a tech was assigned to diagnose the problem and they would call me back shortly. I advancetrac. I called at 1:30 on Friday for an update.They told me a tech was assigned to diagnose the problem and they would call me back shortly. I called again at 4:30 because I didn’t hear anything. The service department didn’t even pick up the phone So I left a message with the receptionist, still no call. I called Saturday morning and the manager on duty had no clue about my car and said he didn’t have a tech available to look at my car and it would have to wait until Monday. So I called Monday and they diagnosed the problem. I asked if my car would be done by the end of the day. Of course not, because it needed a part that a huge dealership can’t get same day. So now I’m without my car for another day and both my wife and I need to got to work Tuesday. I asked if they could at least provide me with a vehicle. Their only suggestion was to pick up my vehicle and bring it back to be repaired another day. This is unacceptable. You should update your customers if you’re not going to work on their car. You shouldn’t accept online appointment if you don’t have the staff to do so. You should be able to get parts the same day. You’re a big shop. A smaller shop would probably have this done in after hours. You had my car 5 days!! I’m done! I had a previous problem with this dealership but I thought it was just the service writer but this must be standard operating procedure at Lucas. More

Everything went very smoothly. I was pleased with the service and clarity of the whole process. I was pleased with the service and clarity of the whole process. More

Service was great! It was done faster than I expected and my service advisor went above and beyond It was done faster than I expected and my service advisor went above and beyond More

Purchasing a car at Lucas Ford is easy picked car and day of delivery. They had all paperwork ready to sign and I was on my way in less than 45 minutes. of delivery. They had all paperwork ready to sign and I was on my way in less than 45 minutes. More

Have recently switched to this dealership after being underwhelmed with one closer to my home. Lucas has been batting 1.000 so far. Service for my GT350 has been outstanding. Pleasant service departme underwhelmed with one closer to my home. Lucas has been batting 1.000 so far. Service for my GT350 has been outstanding. Pleasant service department and pricing that isn't out of the norm. Will be going back. More

Joe Wilson was a respectful and non-hard sell salesperson. I will be happy to work with him in the future. salesperson. I will be happy to work with him in the future. More