Johnson Ford

Emily my service manager was courteous, and helpful. Waiting area was clean and comfortable. 2nd service at Lucas. Waiting area was clean and comfortable. 2nd service at Lucas. More

Good communication from the start. Helpful staff, who tries to get you in and out efficiently. Helpful staff, who tries to get you in and out efficiently. More

Everything was terrific with this engagement with Lucas Ford. Joe Wilson was friendly, transparent, informative, responsive and helpful each step of the way. The vehicle was and is excellent. It was preppe Ford. Joe Wilson was friendly, transparent, informative, responsive and helpful each step of the way. The vehicle was and is excellent. It was prepped well before I picked up. I would definitely purchase again from this dealer. I am curious to see how the first service experience goes. My expectations are high. More

I’ve always brought both of my vehicles to this location and always have been greeted with a friendly. I feel appreciated as a customer when I’m being serviced there. and always have been greeted with a friendly. I feel appreciated as a customer when I’m being serviced there. More

Stephon the service advisor was great . the cashier was friendly and pleasant waiting area was convenient the technician needs to be retrained in many area’s of service the cashier was friendly and pleasant waiting area was convenient the technician needs to be retrained in many area’s of service More

Always a good experience with this service department. Service writers are friendly. thank you very much Service writers are friendly. thank you very much More

The salesman was very responsive and easy to work with. They had everything ready to close on the car to keep time at the dealership to a minimum. They had everything ready to close on the car to keep time at the dealership to a minimum. More

I've been driving Ford Explorers since the early 1990's from Lucas Ford only. The service has always been excellent. Like the way they keep improving the service department. That's the main reason I onl from Lucas Ford only. The service has always been excellent. Like the way they keep improving the service department. That's the main reason I only buy from Luas Ford. More

Joe Wilson is the best. Straightforward, honest, and he made me feel comfortable from the get go. He even called ahead at a sister dealership to make sure that another car I Straightforward, honest, and he made me feel comfortable from the get go. He even called ahead at a sister dealership to make sure that another car I wanted to see was still available and if the could pull it up front for me, I was on my way over. I was not impressed with other vehicle and much less the service. Back to Joe and I am picking up my Edge tomorrow morning and I BET she’s gonna be beautiful!! Best car purchase experience ever! And I have bought a lotta cars!! Thank you Joe and Lucas Ford!! More

It was very expensive and the reason why I don’t get anything done at the dealership. I had to return 3 times to get my tail light replaced. I paid 200.00 for them to just look at the front seat motor a anything done at the dealership. I had to return 3 times to get my tail light replaced. I paid 200.00 for them to just look at the front seat motor and the tail light. I couldn’t get both done because it was way to expensive. I did get the tail light done. I was told that I wouldn’t be charged the 200.00 for the work if I got it done there. So, because I only got the tail light I still had to pay the 200.00 plus the work for the tail light for a total of $660. If I didn’t have to go get it done there I wouldn’t have. So, front desk staff was nice but way too expensive. More