Johnson Ford

I feel they are honest, polite, new there cars,very helpful. Joe Wilson is the BEST this was the 4th car I bought at Lucas, Joe Wilson is why I keep coming back. I highly recommend Joe. thanks for tak helpful. Joe Wilson is the BEST this was the 4th car I bought at Lucas, Joe Wilson is why I keep coming back. I highly recommend Joe. thanks for taking the time with me and helping me with the purchase of my 2024 EDGE. More

Outstanding Service by everyone! Told in advance how long service would take and it WAS Told in advance how long service would take and it WAS More

I took my vehicle in in June with transmission issues. They were not able to fix the issue The service tech, Stephon told me he’d call as soon as an update was available. I called in July and August and They were not able to fix the issue The service tech, Stephon told me he’d call as soon as an update was available. I called in July and August and was told nothing. I called in September and got a different service advisor who put me on hold for a few minutes and then told me a fix WAS available. I brought my car in and after the software update the issue was still happening so I was approved for a new transmission. But then apparently 3 techs quit the same week and I was told it couldn’t be done yet because they didn’t have the staff. At this point my car was dangerous to drive. I ended up dropping it off at the dealer and getting a loaner, and my car was fixed a little more than a week later. Liza the advisor was great but the entire experience and delays were not pleasant More

Joe Josh and Ryan got me in and out in no time on my lease buyout lease buyout More

Well done. work was done in good time.People were polite and very helpful and did a good job work was done in good time.People were polite and very helpful and did a good job More

Failed to return vehicle in same working condition as it was when dropped off. Service was to repair radio that stopped working. This is the second instance of the radio failing to work on my F150. When I u was when dropped off. Service was to repair radio that stopped working. This is the second instance of the radio failing to work on my F150. When I used the vehicle later that day, the heater and defrost did not work. Tried calling the service department and got put on hold and then hung up on. Took the truck back the next day and had to tell them to fix it. The service tech "forgot" to reattach what was disconnected to fix the radio. Very poor service on so many levels. It's not acceptable that the vehicle isn't checked prior to be returned to the owner. Other dealership service departments do it. More

Great service and always delivers on what they say. I will refer business your way anytime! I will refer business your way anytime! More

Friendly staff that keep you informed regarding your vehicle. Prompt shuttle service to and from service center. vehicle. Prompt shuttle service to and from service center. More

Very honest and friendly. Up to date on every thing. Knew their cars and trucks. Up to date on every thing. Knew their cars and trucks. More

i was charged $24 for coolant but I had to fill my coolant reservoir as I was driving home from the service center, my tank was 3/4 empty and I had filled it up 2 days before I drove it there. Disappo coolant reservoir as I was driving home from the service center, my tank was 3/4 empty and I had filled it up 2 days before I drove it there. Disappointed and feel I should be reimbursed that $24 More