Johnson Ford | Page 17

Third time our explorer has same issues and we were reassured it was working and “they would put their own family in it” for it to lock up steering wheel less than a week later and have warning labels reassured it was working and “they would put their own family in it” for it to lock up steering wheel less than a week later and have warning labels come back up. More

Works site price duspute, 89. 00, Lucas site said 79.99. Advisor said lower Price was without tire rotation. I showed him the Lucas site price. and that it included tire rotation. 00, Lucas site said 79.99. Advisor said lower Price was without tire rotation. I showed him the Lucas site price. and that it included tire rotation. He said he would have to check with his manager. He did give me $10 credit from the 8999 invoice. The tire rotation was not done, tires were marked by me. Tire pressure on all tires were the same when I took the car in. Left rear was at 33 pounds. Even after driving it.There were no fingerprint marks on any of the wheels, especially the front that had a lot of brake dust. Valve cap from left rear was missing when I took the vehicle in, still missing when I received it back. My question is was any of the service other than the oil chain done . The Ford reward points were not added as of my departure or even last night. The advisor only said Mr. knight your car is done and the cashier has your your bill. The last advisor which I think was amanda was really great the last time I was there. It appears that this is visor did not have time or maybe even. The tires on my car this time are different from the last service I had. They are brand new. Only have 5,000 miles. I had another dealer that is also 45 minutes away.send me $69.99 offer, and military discount. My great experience with my rep the last time made my decision for me..she took time to listen to my concerns. For service and repair. Her professionalism, and courtesy was beyond great. This is what easily won the battle over price. This advisor was quick.. Thank you, happy new year More

Very Friendly. Considerate, accommodating, and patient. Listened to my needs and worked with me. The inyernet people were very helpful and understanding. Considerate, accommodating, and patient. Listened to my needs and worked with me. The inyernet people were very helpful and understanding. More

The service department at Lucas Ford is exceptional. The reps and the technicians are extremely helpful and clearly explain everything that needs to be done on your vehicle. I would highly recommend thi The reps and the technicians are extremely helpful and clearly explain everything that needs to be done on your vehicle. I would highly recommend this dealership to anyone looking for extraordinary service! More

I wish they cleaned around the door handles that were fixed. Service writer did call and explain the parts had to be ordered. Repairs were completed the next day. fixed. Service writer did call and explain the parts had to be ordered. Repairs were completed the next day. More

Had a top-notch buying experience. Joe Wilson was professional and efficient delivering the perfect vehicle for us. Thank you Lucas Ford!!!!!! Joe Wilson was professional and efficient delivering the perfect vehicle for us. Thank you Lucas Ford!!!!!! More

Lucas Ford is THE BEST. Fast, professional, courteous - great team w/ great attitudes. Thanks Lucas! Fast, professional, courteous - great team w/ great attitudes. Thanks Lucas! More

Mobile oil was easy, fast and professional would definitely recommend to any one that needs a oil change definitely recommend to any one that needs a oil change More

Clean well lite facility. .Professional..swift..explain every aspect of the car..enjoyable experience..would recommend to others.. .Professional..swift..explain every aspect of the car..enjoyable experience..would recommend to others.. More

Best Ford service around. Always bring my vehicles last minute without appointments and they still always get me in. Awesome people Always bring my vehicles last minute without appointments and they still always get me in. Awesome people More