Johnson Ford | Page 17

Horrible customer service. No courtesy call. Vehicle was left over weekend and wasn’t worked on till Monday. No communication No courtesy call. Vehicle was left over weekend and wasn’t worked on till Monday. No communication More

My last repair took over 7 days to complete. This did not include the time just to get an appointment . After getting my vehicle in it took more than two days to get the replacement part. The sh This did not include the time just to get an appointment . After getting my vehicle in it took more than two days to get the replacement part. The shop could not remove one exhaust manifold bolt so the repair was completed with missing manifold bolt which was not satisfactorily done. More

I feel they are honest, polite, new there cars,very helpful. Joe Wilson is the BEST this was the 4th car I bought at Lucas, Joe Wilson is why I keep coming back. I highly recommend Joe. thanks for tak helpful. Joe Wilson is the BEST this was the 4th car I bought at Lucas, Joe Wilson is why I keep coming back. I highly recommend Joe. thanks for taking the time with me and helping me with the purchase of my 2024 EDGE. More

Outstanding Service by everyone! Told in advance how long service would take and it WAS Told in advance how long service would take and it WAS More

I took my vehicle in in June with transmission issues. They were not able to fix the issue The service tech, Stephon told me he’d call as soon as an update was available. I called in July and August and They were not able to fix the issue The service tech, Stephon told me he’d call as soon as an update was available. I called in July and August and was told nothing. I called in September and got a different service advisor who put me on hold for a few minutes and then told me a fix WAS available. I brought my car in and after the software update the issue was still happening so I was approved for a new transmission. But then apparently 3 techs quit the same week and I was told it couldn’t be done yet because they didn’t have the staff. At this point my car was dangerous to drive. I ended up dropping it off at the dealer and getting a loaner, and my car was fixed a little more than a week later. Liza the advisor was great but the entire experience and delays were not pleasant More

Joe Josh and Ryan got me in and out in no time on my lease buyout lease buyout More

Well done. work was done in good time.People were polite and very helpful and did a good job work was done in good time.People were polite and very helpful and did a good job More

Failed to return vehicle in same working condition as it was when dropped off. Service was to repair radio that stopped working. This is the second instance of the radio failing to work on my F150. When I u was when dropped off. Service was to repair radio that stopped working. This is the second instance of the radio failing to work on my F150. When I used the vehicle later that day, the heater and defrost did not work. Tried calling the service department and got put on hold and then hung up on. Took the truck back the next day and had to tell them to fix it. The service tech "forgot" to reattach what was disconnected to fix the radio. Very poor service on so many levels. It's not acceptable that the vehicle isn't checked prior to be returned to the owner. Other dealership service departments do it. More

Great service and always delivers on what they say. I will refer business your way anytime! I will refer business your way anytime! More

Friendly staff that keep you informed regarding your vehicle. Prompt shuttle service to and from service center. vehicle. Prompt shuttle service to and from service center. More