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Johnson Dodge Chrysler Jeep
Budd Lake, NJ
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 292 reviews
September 27, 2024
Was a great experience from front lady staff who took my vehicle and checked my in and took me to waiting area. Very courteous and pleasant and friendly addressed all my concerns and the mechanic who worked vehicle and checked my in and took me to waiting area. Very courteous and pleasant and friendly addressed all my concerns and the mechanic who worked on it fixed my issues. Very pleased and happy. Great Cust service skills over all More
by Torresfamily671
Employees Worked With
Not sure lol of names
July 25, 2024
Do NOT use the service department at this dealership. Shady! Has continuously missed things during routine maintenance and even after admitting it will not own the problem. Also admitted that their mecha Shady! Has continuously missed things during routine maintenance and even after admitting it will not own the problem. Also admitted that their mechanic service staff are not all trained to observe things wrong in a vehicle. Go anyplace else but here for service. More
by dianewomer4
Employees Worked With
Service Manager Ann.
February 20, 2024
Jen Moss was awesome! What a pleasurable experience with the entire process. Everyone we saw at the dealership was so pleasant and professional. Recommend Johnson to ever What a pleasurable experience with the entire process. Everyone we saw at the dealership was so pleasant and professional. Recommend Johnson to everyone who asks about purchasing a vehicle More
by Billbeversluis
Employees Worked With
Jen Moss
November 05, 2023
Just a shout out to David Rihnesmith of Johnson dodge buddlake nj who went far above and beyond to find the right vehicle fit for my price , an all day event, David showed honesty dignity and utmost prof buddlake nj who went far above and beyond to find the right vehicle fit for my price , an all day event, David showed honesty dignity and utmost professionalism got me on the road in a great fit.. The entire staff was as well courtesy and pleasantly professional, I recommend Johnson dodge in buddlake to all for a great car buying experience!!! More
by gmarc295
Employees Worked With
David Rihnesmith
July 24, 2023
Terrible customer service. Super sloppy work for a dealership. Would not recommend to anyone that needs service. I had my jeep scheduled for pick up and drop off which was the Super sloppy work for a dealership. Would not recommend to anyone that needs service. I had my jeep scheduled for pick up and drop off which was the only thing that this dealership did correctly… I was quoted for $3,000 for my repair (shocks, filters, fluids, spark plugs) even tho I have extended warranty. I declined the work and they said the warranty would cover the front struts but not the rear. I agreed to that. The vehicle was picked up on a Friday and I was told different dates for the competition of my work. It took over 1 week for the front struts to be completed because at first the “technician had to leave” so the job couldn’t be completed. Next I was told that 2 other technicians were assigned to the job that day. The next day, I was told that they had gotten the wrong part so there was another delay. Finally after waiting for more than 1 week, the jeep was delivered. I looked at the struts that were changed and noticed how sloppy the work was done. There were fresh scratches to the other suspension parts on both sides of the car. One of the strut mounts in the engine bay is missing the rubber seal which will not cause other issues. I then heard a “hissing” sound coming from the rear passenger tire that wasn’t hissing prior to Jeep touching the car. Needless to say, I had a flat tire as a result of Jeep’s taking off/putting on the rim and probably driving on a nail (i haven’t checked my dashcam yet). I had to pay a mechanic to fix my tire. I turned the Jeep on and noticed that my radio was factory reset. I didn’t have any of my vented seat or heated seat options nor did I have my back up camera in the screen. I asked my service advisor if the dealership could provide a complimentary oil change and rear shocks replaced. She said that she would have to run it through her supervisor (Ann). The next day, I called and asked for the status of the complimentary oil change and rear shocks and Courtney stated that she was not aware of my request. Courtney said that she would call Ann on her day off and see the status. After literally 10 seconds on hold, Courtney said the shocks were denied. Needless to say, this dealership is all about making money and could care less about the client. More
by jriz2315
Employees Worked With
Brianna Chapman , Ann, Courtney
June 22, 2023
I just purchased a car from Johnson automotive group in Budd Lake, NJ. The salesman, Matt Ziegler, is the most pleasant and professional sales person I have dealt with in many years of buying cars. I wou Budd Lake, NJ. The salesman, Matt Ziegler, is the most pleasant and professional sales person I have dealt with in many years of buying cars. I would recommend him to any of my family and friends. More
by Marylewisbrigode
Employees Worked With
Matt Ziegler
June 05, 2023
Just bought a used Ram 1500 Big Horn from Johnson Dodge in Hackettstown. We had previously gone to the dealership for service on other cars and were extremely pleased. So when the time came to buy our ne in Hackettstown. We had previously gone to the dealership for service on other cars and were extremely pleased. So when the time came to buy our next car, this was the first place we shopped. The dealership has a great selection of Ram vehicles of all trim levels, so we were able to find the one we wanted and fit our budget. Thank you to Steve Nicholas for great knowledge and service. More
by woods6
Employees Worked With
Steven Nicholas II
April 29, 2023
Jason was professional and accommodating throughout the whole process. This is the second car I’ve purchased from him and we’ll be back in the future. The dealership as a whole is great place to buy a car whole process. This is the second car I’ve purchased from him and we’ll be back in the future. The dealership as a whole is great place to buy a car from as they want to see you leave satisfied in a new car. More
by tyler_alford19
Employees Worked With
Jason Dora
April 04, 2023
I finally have a Jeep Wrangler I can call my own. Thank you to Johnson Dodge for everything that you did to work around some credit obstacles to finally get me into my dream car! I highly recommend w Thank you to Johnson Dodge for everything that you did to work around some credit obstacles to finally get me into my dream car! I highly recommend working with Jenn. She is a Jeep Girl too so she totally understood everything I was asking for and took the time to explain some different options for the extras I plan on doing in the future. More
by JeepGirl
Employees Worked With
Jenn, Amy, Goldie
