Johnson City Honda

Friendly and knowledgeable staff. Jose met us outside with a warm smile and handshake. He took loads of time explaining all the features of the CRV for me. Showroom and service are Jose met us outside with a warm smile and handshake. He took loads of time explaining all the features of the CRV for me. Showroom and service area is pristine. Ken was wonderful to deal with also. More

Trevon was great. He was not pushy but very helpful. He was helpful during a small issue we had He was not pushy but very helpful. He was helpful during a small issue we had More

Our salesman LeeLee was extremely patient with us, kept us informed, and answered all our questions. us informed, and answered all our questions. More

Dealership was very professional and knowledgeable. All my needs were met and exceeded. Service Manager was also excellent. All my needs were met and exceeded. Service Manager was also excellent. More

I always receive excellent customer service from Johnson City Honda. The main reason I purchased my new vehicle from Johnson City Honda is the fantastic service from their service department.. Lisa is gre City Honda. The main reason I purchased my new vehicle from Johnson City Honda is the fantastic service from their service department.. Lisa is great. Looking forward to many years with this vehicle I would recommend Johnson City Honda not only for your next car but for any service needs. More

My battery was dead. You sent a very polite, accommodating young man to jump it off so that I could drive to the dealership. With the help of your kind adviser I selected You sent a very polite, accommodating young man to jump it off so that I could drive to the dealership. With the help of your kind adviser I selected among the options for a replacement and was on my way quickly. A very satisfactory experience. Nothing more than expected given my previous experiences there. More

On March 31, 2024 we started our used car search after our 2008 Rogue got a terminal diagnosis. We went to Johnson City Mazda first and it was not a great experience. So, we crossed the road and went to our 2008 Rogue got a terminal diagnosis. We went to Johnson City Mazda first and it was not a great experience. So, we crossed the road and went to Johnson City Honda. It had 4.5 out of 5 stars on Google and 4.9 out of 5 stars on DealerRater.com. What could go wrong? We met Jose’ and checked out a used 2020 HR-V. We really liked it. Jose’ was great as was his sales manager, Mike. We couldn’t come to an agreement and they were straightforward about it all. No problem. We understood. We left the dealership having exchanged contact information and them saying they’d be in contact. I asked them not to contact us unless they had a car for us to look at. The dealership honored that request. I kept looking for vehicles, but was so impressed with our initial treatment that I was pretty set on buying from Johnson City Honda. On Monday, April 8, I saw a 2014 CR-V on their web site with 48k on it. We hadn’t tried a CR-V, but I was interested so we ran over there. Jose’ was out so we saw his sales colleague, Traven. Traven was very helpful, and we were pretty pleased. We really liked this car, too, and the price was more in line with what we were looking at. Traven allowed me to take the car to my mechanic because while it needed to be detailed, the required maintenance had already been completed. My mechanic put it up on his lift and was alarmed when there was a long “slick” of transmission fluid down the undercarriage. He told me not to buy the vehicle unless this was taken care of (plus there was significant rust on a couple of spots and in his opinion the rotors had been turned pretty crudely). I went back to the dealership and let Traven know about the leak and other items. He was visibly shocked and went to talk with his sales manager that day, Ken. He came back with an answer from Ken. We needed to take the car “as is” with the leak because they had already put too much money in it. I was incredulous and got pretty bothered. Traven went the extra mile and talked to his service manager, Carlos, who said the leak would be covered under warranty. xxxxxxto Carlos. Thumbs down to Ken. On Tuesday, April 9, the leak was taken care of and the car was detailed. Traven and Carlos communicated regularly and all was ok. Today, April 10, I went back to Johnson City Honda to get the car for my mechanic to confirm the transmission issue had actually been addressed. In the meantime, Jose’ checked with the service manager, Carlos as to what the actual problem had been. Come to find out that it was just transmission fluid from when they had serviced the transmission, but had never cleaned off the underside of the car…sloppy; shoddy. My mechanic confirmed this. OK, things happen. I then started to leave my mechanic’s shop when I looked in the rear-view mirror and saw a paint scrape just under the window of the left passenger door. That scrape wasn’t there on Monday, but it was today. I asked my mechanic to look at the ¾” by 10” scrape, and he said it looked like the detail guy had gotten too enthusiastic with the pressure washer. He said the paint would peel back from that damage and the door would need to be replaced at a cost of maybe $1,000. I took the car back to Johnson City Honda and pointed out the issue to Jose’. He agreed that the detail guy had indeed screwed up, but I’m doubtful he would have said anything about it if I hadn’t brought it up (buyer beware, I guess). He went to his sales manager Mike (the good one, not Ken). Unfortunately for us, Mike’s answer about the scrape was the same as Ken’s about the transmission fluid. If you want the car, you have to take it “as is”. I couldn’t believe it. Johnson City Honda damaged the car between the time we made our initial deal and when I went back to get it checked by my mechanic again, and we were told we needed to buy it “as is”. BAD. BEWARE. More

Upon arrival, the service was provided in a timely manner. Service Department employee was very pleasant. manner. Service Department employee was very pleasant. More

Very pleased with the service visit. Everyone was very helpful and professional. Mike Holtsclaw was the service advisor who helped me and was great as were all the staff. Waited for Everyone was very helpful and professional. Mike Holtsclaw was the service advisor who helped me and was great as were all the staff. Waited for my car at the dealership and was very pleasantly surprised at how quickly my vehicle was ready. A+++ More

I had a wonderful experience! I am so thankful for the kindness and quickness of the Honda team! I am so thankful for the kindness and quickness of the Honda team! More