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Johnson City Honda

Johnson City, TN

4.9
1,176 Reviews

2806 N Roan St

Johnson City, TN

37601

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Showing 1,176 reviews

March 26, 2021

Johnson City Honda is the BEST. Helpful. caring and knowledgeable staff.They service my 2005 CRV and my 2000 Civic. They keep both vehicles in tip top shape. More

by CAROLK07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Daniels
March 25, 2021

Very overpriced vehicles, refuse to deal and offer nothing on your trade. Salespeople are fine but the finance department and sales management are pathetic. They make you feel cheap and stupid. We hav More

by NLawrence1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Morrell
Mar 26, 2021 -

Johnson City Honda responded

Please let us apologize. We never want anyone who comes to our dealership to have this feeling. This is not the way we do business. We do appreciate all reviews, both good and bad. Take our word that we will use your review to improve on our customer's experiences as it is the only way we can get better. Again, our apologies.

March 25, 2021

It was a great experience to trade with JC Honda and all the sales staff were great. Philip did a professional job and Ken knows what he is doing. More

by whitekathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Trujillo, Brandon Morrell, Phillip Schwartzman
Mar 26, 2021 -

Johnson City Honda responded

We very much appreciate you taking the time to leave your review and are happy you had a great experience!

March 22, 2021

Johnson City Honda service department does a great job. They are always professional and answer your questions. The Honda looked like it was just drove off the showroom floor! Highly recommend Johnso More

by bwhitson01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Marshall, Lisa Carey
Mar 23, 2021 -

Johnson City Honda responded

We are so very happy you had a great experience on your visit. Thanks for trusting us to get you back on the road!

March 21, 2021

Service department has been very good and Carlos has been excellent to work with. However, my 2018 Honda Odyssey has had more issues/problems than any I've owned to date. I hope the new ones are more reliab More

by tdpool
Recommend Dealer
Yes
Employees Worked With
Carlos Daniels
Mar 23, 2021 -

Johnson City Honda responded

We do appreciate your comments. Sorry about the issues. Thank you for letting us know how we did and allowing us to get you back on the road safely.

March 20, 2021

Lisa was very friendly and easy to work with. She seemed very knowledgeable and knew what was needed. When my vehicle was finished it was waiting for me right outside the door. Also, Ryan was horrible t More

by milleretsu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Carey, Ryan Hyder
Mar 23, 2021 -

Johnson City Honda responded

Thank you for the kind words about Lisa. We are sorry about any negative experience you had in the past. Sorry you weren't answered in the past. We do appreciate all comments, both good and bad, as it is the only way we can get better. Your comments will be something we will use to learn. Thanks for putting your trust in us and let us know if there is anyway we we can assist you in the future.

March 19, 2021

We had a fantastic experience with Johnson City Honda. Everyone was very helpful and respectful during our entire time there. It was the best car buying experience that we have ever had. More

by scott438
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner Trujillo
March 18, 2021

Justin Marshall is the real deal. Haggling wasn't an issue, because he brought us the best deal immediately. He was never pushy, always friendly, courteous, and respectful. This is the kind of experienc More

by T Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Marshall
Mar 23, 2021 -

Johnson City Honda responded

Love it - the real deal! Maybe we can make that his nickname. Thank you very much for letting us know how our team performed. Remember we are just a call or click away if there is anything you need.

March 17, 2021

I have a maintenance plan bought with the car. On previous occasions, they tried to sell me totally unnecessary things such as change the brake fluid at 20K miles. I have a 2007 CRV with 300K miles More

by Aeromut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Holtsclaw
Mar 23, 2021 -

Johnson City Honda responded

We are always trying to improve every day, so we do appreciate your honest comments because it helps us to grow. Thanks so much for your continued trust in our team.

March 13, 2021

My husband and I have bought four vehicles from this dealership. This dealership has always provided excellent customer service. Mike Holtsclaw assisted me with scheduling our recent maintenance. He More

by jawhite10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Holtsclaw
Mar 23, 2021 -

Johnson City Honda responded

Thanks for being such a loyal customer. Your review and your continued business are greatly appreciated.

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