Johnson City Honda

The reason I gave the rating I did was because of the way I was treated when I came into the Service Department. Mr. Hostetler was the only available service advisor at the time of my arrival. I approached I was treated when I came into the Service Department. Mr. Hostetler was the only available service advisor at the time of my arrival. I approached him and told him I was here for my scheduled oil change appointment. When approached, he did not seem very welcoming. After a few minutes, he started in telling me that I did not need to need to seek assistance from him and that I needed to have my VIN number ready when I walked into the Service department. Once he was finished getting my car ready for service, I saw a male approach him. He smiled and was extremely friendly to the young man and did everything he could to assist him. Mr. Hostetler also told the young man about this website, but did not tell me. When my car was finished, he handed me my keys and said that everything was ready for me to leave. I did not appreciate the way his tone, attitude, or his lack of concern. This is the second time he has been rude to me. The first time I didn't think anything of it, because people do have bad days. The first time happened over a phone call. This is very below Johnson City Honda's standards and should be addressed. I have been coming to Johnson City Honda for maintenance for nearly a year and this is the only service advisor that has every treated me this way. Normally, all the service advisors are extremely helpful and do what they can to help. More

Took car in for service. Service was excellent!!!! People very friendly. I needed tires and an oli changed for my car at the last minute and they were more then happy to work me into the schedule in a timely very friendly. I needed tires and an oli changed for my car at the last minute and they were more then happy to work me into the schedule in a timely manner. Service is convenient as well as the hours of operation. Very reasonable prices. No hidden fee's and no one gave me the run around about my vehicle. Tech was helpful and very willing to answer all of my questions and make future suggestions about services i may want to consider having done at Johnson City Honda. I will be returning with all of my automotive needs!!! More

Ryan Martin really worked to get my business. He worked with me to get me the best deal possible and I really appreciate all he did to get me in my new Honda Accord. I have had my new Accord only a week, with me to get me the best deal possible and I really appreciate all he did to get me in my new Honda Accord. I have had my new Accord only a week, but I really love the way it drives and handles. Thanks Ryan! More

I had my 2007 Honda Odyssey serviced at the Honda dealership. In addition to my requested front end alignment and oil and filter change, the service adviser talked me into a radiator flush, fuel inj dealership. In addition to my requested front end alignment and oil and filter change, the service adviser talked me into a radiator flush, fuel inj. service, air filter replacement and battery service. I wasn't very happy with the length of time it took or the price but left immediately to pick up my wife and drove home. The next day we started to drive to Montgomery AL towing a trailer with a motorcycle trike on it. We were suppose to get the trike there that evening to have some work done on it the next day. I never noticed any problem until we were through Chattanooga, TN driving into GA. The car suddenly started making a grinding noise from engine compartment and suddenly white smoke started coming out from the hood. I immediately pulled over and we got out of the car for fear of fire. After a short time, I opened the hood to see what was wrong and noticed that the radiator cap was sitting upside down next to opening. I had the vehicle towed to Chattanooga where I was told there was serious damage to the engine. I had them repair it (they were an AAA approved towing and repair shop). I had also taken pictures of the engine compartment after opening the hood to document the failure of not putting the cap back on. I went back to the dealership and asked to be reimbursed for my expenses and the cost of repairs and the owner refused. He said he didn't believe they left the cap off and since he started out in the service department he didn't believe the car could even go that far without overheating. He said I could sue him but he wasn't paying. I sent a questionnaire off to Click & Clack talk cars asking if it was possible to drive that far and received unanimous response back that it could. I strongly recommend that you do not use their service department and if you do, please check their work before driving off. You might even want to check to see if they actually did the work. More

I thoroughly enjoyed dealing with Gary Miller,two Ryans & a host of other friendly folks when I purchased my Honda Fit on April 2, 2011....Gary , and others I dealt with possessed qualities we all like in & a host of other friendly folks when I purchased my Honda Fit on April 2, 2011....Gary , and others I dealt with possessed qualities we all like in a person, even if they are trying to sell something...friendly but not pushy, kind, knowledgeable....and a Good Listener! More

Apparently Johnson City Honda is selling so many cars, that they don't need to concern themselves with customer service, honesty, respect or even minimal manners. Please don't help them continue this. i that they don't need to concern themselves with customer service, honesty, respect or even minimal manners. Please don't help them continue this. i would drive a Ford before i'd buy a car from Johnson City Honda. Here's the way Johnson City Honda treats loyal Honda owners: I contacted Johnson City Honda about the possibility of leasing my 6th Honda. (My daughter is currently driving her 2nd Honda so we have been a loyal Honda family since 1987.) I told Phil the salesman that i was interested in a new Civic and told him the monthly payment i was interested in and asked him to check my credit and see if it was doable. He encouraged me to come in and i told him i was not interested in coming in until we knew if the deal i was looking at was doable. He called me back about an hour later and told me it was and to come on in. When i got there, the first price they quoted me was about $120 more than where i needed to be. i told Phil, once again, that i was not interested in bartering and that he needed to go back to his "money man" (Jason) and bring me the lowest price and then i was going home, either with a new car or with my old car. (Which i was perfectly happy to keep.) Then he came back with an acceptable monthly payment. I loaded up my new Honda and went home. Four days later, Tony, the "finance" guy called me at work to tell me that i needed to come in and sign a new contract because the interest rates had changed. i asked him what that was going to do to my payments and he said it would raise them $80 a month. i told him i was not doing that. he said he'd get with Jason to see what they could do. when is spoke with Jason, he said i needed to come in and sign the new contract and pay $80 a month more or bring the car back. i told him i'd bring the car back. When i got to Johnson City Honda later that day, and questioned him about how they could do this, he went on and on about it was all the bank's fault, i shouldn't be upset with them. i reminded him that Johnson City Honda is the one who quoted me the monthly lease amount and told me i was approved, not the bank. Interestingly, the new payment was exactly the same amount as the first number they gave me when i was making the deal. i believe that their goal is to get you in the car at the price you want to pay (bait), let you drive the new car around for a few days, and then have you come in and redo (switch) the loan at the price they wanted in the first case. I suppose their thought is that you'll like the new car so much that you'll agree to anything to keep it. Don't think that the Owner, Joe, will offer any customer service or assistance either. He's much too concerned with taking up for Jason to be concerned about his customers. And if you dare to suggest that you're quite certain Jason would not have talked to a man or treated a man the way he treated me, (and i'm quite sure that's true) that will really make Joe angry. So, to make a very long and upsetting story short, beware, be warned. i have dealt with many dealerships in the past, about 4 as i recall and in fact, bought my very first Honda from Johnson City Honda when it was owned by someone else in 1987. i have never been treated with such disrespect and downright professionalism by any business and certainly never a Honda Dealership. And all because i happen to be female and dared to simply question them about my transaction. More