Johnson City Honda

I just had the most amazing customer service experience! I leased a 2012 Honda Civic LX. The ride is absolutely phenomenal, but my salesman, Bennett Loparo impressed me more than anyone I've ever done busin I leased a 2012 Honda Civic LX. The ride is absolutely phenomenal, but my salesman, Bennett Loparo impressed me more than anyone I've ever done business with. He went above and beyond to make my purchase personal. He even filled up my tank with gas himself. I've always just been given vouchers and had to pump the gas myself. I've definitely found a new car dealership and it's Johnson City Honda. And Benett Loparo will be the salesman I request. More

Sevice representative was very professional, great listener, very caring and will recommend to others in my area and co-workers, look forward to my next visit. listener, very caring and will recommend to others in my area and co-workers, look forward to my next visit. More

Mr. Campbell was very professional and nice. I didnt have any problems what so ever. I was very pleased with how we were taken care of and the quality of the customer service. I would reccomend Johnson City any problems what so ever. I was very pleased with how we were taken care of and the quality of the customer service. I would reccomend Johnson City Honda to anyone. Everyone that I came into contact with was very nice and helpful. Mr. Campbell took care of our problems and made sure we had all our questsions answered and that we were completly taken care of. I was very pleased with how he treated us and how quickly he took care of us. I would give him an overall rating of 5 out of 5. More

Ryan Martin was our friendly sales representative and he was very helpful. He aided us in getting a fair price and trade deal on a pre-owned Accord. He showed us several possible suitable cars based on th was very helpful. He aided us in getting a fair price and trade deal on a pre-owned Accord. He showed us several possible suitable cars based on the requests we presented, including one that was not on the lot at the time. Other than wait time for the final steps, the experience was overall pleasant. I will return here in the future. More

This is our 3rd car we have bought there in the last 12 yrs. We bought 2 new cars previously at Johnson City Honda, but with the economy, we bought a used car, but still have the utmost confidence in this yrs. We bought 2 new cars previously at Johnson City Honda, but with the economy, we bought a used car, but still have the utmost confidence in this vehicle. More

Will is considerate,knowledgeable,and prompt with his work and shows that "I" am important, and treated like a friend. Awesome employee and friend! He is the reason I return to have my Civic serviced the work and shows that "I" am important, and treated like a friend. Awesome employee and friend! He is the reason I return to have my Civic serviced there. Truly a genuine person. More

I eworking with William Campbell. He is very helpful and I eworking with William Campbell. He is very helpful and explains the repair work in detail. The car is usually ready when he says it will be finishe I eworking with William Campbell. He is very helpful and explains the repair work in detail. The car is usually ready when he says it will be finished More

Sales person was knowledgeable, responsive, but not overbearing. Car was delivered in like new condition. Very fair on asking price and on used car trade-in without dickering. overbearing. Car was delivered in like new condition. Very fair on asking price and on used car trade-in without dickering. More

I bought my civic from Johnson City Honda in 2008 and have used them for all my scheduled maintenance. Staff is always professional and the location is imaculate. I would recomend this dealership to an have used them for all my scheduled maintenance. Staff is always professional and the location is imaculate. I would recomend this dealership to anyone based on the service I have recieved. More

On June 11th 2011, I went to Johnson City Honda (JCH) to test drive a 2007 Toyota Sienna. Upon arriving, I was informed that after an earlier test drive that morning one of the tires was now flat. After wai test drive a 2007 Toyota Sienna. Upon arriving, I was informed that after an earlier test drive that morning one of the tires was now flat. After waiting 1.5 hours for the tire to be repaired I took the van for a drive. During the drive, with the salesman, the van's other front tire blew out. I was told that the blow-out was the exact same type of problem as with the first flat and that "the previous owner must have ran into a curb and damaged the tires". JCH replaced those two front tires. In negotiations to buy the van, I asked for the back two tires to be replaced as well for fear they might be damaged but JCH refused, stating that the rear tires were not damaged. They offered to sell me new tires that matched the front ones "at cost" but even the salesman admitted that the price was un-merited. During the following week, I came to a price agreement for the vehicle, with out new rear tires. On JuAs part of the sales agreement, I was explicitly told, backed in writing, that the van had passed a 128-Point inspection. However, upon driving the vehicle back to Knoxville, I noticed heavy vibrating through the steering wheel around 60-70 mph. This is usually indicative of a tire being out of balance but it was similar to how the van drove on the test drive just before the tire blew. Then, while on the interstate, the left rear tire, one I was assured was not damaged, blew-out in exactly the same way as the front two had done. I assumed the vibrations had been because of that bad tire. I immediately took the Van to Fisher Tire, a highly reputable business in Knoxville, to get new rear tires. When the staff inspected the tire that had blown and I told them about the two that JCH had already replaced on the front, they told me that the previous owner must have ran over a log or curb or something to have that kind of damage to all the tires. He proceeded to show me exactly where the last remaining tire was damaged and would suffer the same fate. Of course, for safety reasons, I had to replace that last tire as well. While having the two rear tires replaced I called Johnson City Honda and explained to the salesman I had been working with about the damaged tires and asked them to contribute toward the cost of the new tires. But then, in driving the vehicle home once more, I still felt the vibrations, so I drove it back to the tire shop the next day and asked them check the balance and alignment on the front tires (the new ones JCH had installed). Upon inspection, Fisher Tire called me and said that there were several problems. 1. The front end was severely out of alignment. 2. Both of the front tires were out of balance. 3. One of the front tires had no balancing weights on it at all. 4. The other front tire had the lug-nuts on backwards. Fisher tire has one of the top computer tire-balancing machines in the industry and they were not able to properly balance the new tires that JCH had poorly installed. They suggested I pursue getting them replaced by the dealer. Having just received the vehicle from the dealer who put two new tires on it and given me an assurance that the vehicle was in good condition, I should not have had to get those new tires balanced or get the front end aligned. Being disappointed in Johnson City Honda for the false information about the vehicle condition, I called the salesman at JCH and explained. Basically, in how they handled the care and sale of this vehicle, Johnson City Honda showed both a disdain for me, their customer, and my family's safety, as well as a complete lack of concern over their shoddy work and dishonesty. After waiting over a week, while JCH called Fisher tire to verify my story and for the sales manager to discuss with the owner, Joe Trujillo, I was finally told that Johnson City Honda was not going to give me anything because they had "sold the vehicle at a loss already". I thought about what to do and called JCH one more time. Since they wouldn't contribute anything to the bad rear tires, I asked if they would at least pay for the alignment and the balancing that should have been taken care of before I took delivery. I was told the owner, said no. More