Johnson Brothers Ford Lincoln - Service Center

Bought several vehicle here over the years , Use to be a well ran place prior Covid years, wife drove up to have them repair suspension on 2022 explorer after being told to come on in . Got there 3 service well ran place prior Covid years, wife drove up to have them repair suspension on 2022 explorer after being told to come on in . Got there 3 service guys vaping in the parking lot but was told they wouldn’t look at her car until after May. They were too busy! 12k miles and unsafe to drive . Let a female drive off and wouldn’t even put a eye on it. Got to reading and last July 860 thousand explorers recalled for same thing. 6 people sued because of fatal wrecks for this same thing. And now after building less reliable vehicles they don’t stand by there service. Customer service is gone ! And if you’re wife was told to drive a unsafe car in and they wouldn’t even look at it until May , After explaining everything. Wow More

I had given them a five previously but changing it to a two. Mostly because of vehicle not being really in good mechanically. While driving it home almost two hours away i noticed it was pulsating when i a two. Mostly because of vehicle not being really in good mechanically. While driving it home almost two hours away i noticed it was pulsating when i applied the brakes. Well long story short took it to my regular mechanic and he found brake pads shot, rear rotors had to be replaced and front rotors had to be turned. Im only bringing this to light as their 150 point inspection that they did states they turned rotors. Didnt say which rotors and if he had braked off why didnt they replace pads. Thankful i had them checked before i really needed them. After i got vehicle back from mechanic no more pulsating and its stopping a lot better. My point just be diligent when buying used so you dont incur extra cost you werent expecting. More

I had a great experience. Jon Fox stayed late to show me cars and they went out of their way to get me the car that I wanted. They were all very easy to work with. cars and they went out of their way to get me the car that I wanted. They were all very easy to work with. More

2018 Explorer XLT My 7500-mile check up took an hour, in and out. Very pleased with service and the level of communication delivered by the service dept at Johnson Brot My 7500-mile check up took an hour, in and out. Very pleased with service and the level of communication delivered by the service dept at Johnson Brothers Ford and Lincoln. More

Very good Johnson Brothers has always given me the service I needed when I needed it. Brian Olchesky is my Service rep and always takes care of my needs in the Johnson Brothers has always given me the service I needed when I needed it. Brian Olchesky is my Service rep and always takes care of my needs in the shortest amount of time possible. Thanks. James H. Mathis More

Sales person very good and follows up on everything . Service department follows up on your service with your car they also work with salesperson on any problems you have with the service of your car Service department follows up on your service with your car they also work with salesperson on any problems you have with the service of your car More

Stranded I called this dealership after I had to stop by the side of the road when a wrench (representing the power train warning signal) appeared on the dashb I called this dealership after I had to stop by the side of the road when a wrench (representing the power train warning signal) appeared on the dashboard. I contacted the service department and was assisted by Brian who was so helpful. The service departments schedule was completely full so I was going to have to get a rental, leave my car at the dealership and go back home to Austin and postpone my trip to Ft Worth. While Brian was finding me a rental and reviewing the terms of my service agreement with me, a mechanic (I wish I could remember his name) walked into the room and said that my car was ready. He found an opportunity to run a diagnostic check on the car and learned that all it needed was a computer update. Gratefully I only had to pay for the diagnostic check and was soon on my way to continue my trip to Ft. Worth. When I called in from the road, Brian explained to me what I needed to do on my cell phone to get directions to dealership. He took my phone number so he could call me if I didn’t show up within 15-20 minutes. When I arrived he saw that I was using a cane, he made sure that I always had a place to sit and brought all the paperwork to me so I didn’t have to stand in line. He was so friendly and kind and focused on my needs. As for the mechanic, I was so impressed that the service department found a way to do the diagnostic check so quickly so I could be on my way. I asked the woman at the desk if there wasn’t some survey I could complete to express my satisfaction. She showed me where to find the survey on line. What could have been a terrible experience turned out to be one of the most pleasant experiences I have ever had with a dealership service department in my sixty-six years. Thanks to everyone that made it that way! More

crown vic service i never have gotten nothing but exceptional service on all my ford vehicles...just had a new battery installed in my 2011 crown vic ....still had the i never have gotten nothing but exceptional service on all my ford vehicles...just had a new battery installed in my 2011 crown vic ....still had the original one in it...talk about long llife!! ty Johnson brothers ford for all ur excellent service.. More