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Johnson Brothers Ford Lincoln

Temple, TX

4.0
285 Reviews

7455 South General Bruce Drive

Temple, TX

76502

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285 Reviews of Johnson Brothers Ford Lincoln

August 19, 2015

Sorry I bought a Ford My Ford F150 is supposed to get 17 mpg city. I don't even get that city/highway driving combined, more like 13-15mpg. I was told to take and have a More

by unhappymarie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel
Aug 20, 2015 -

Johnson Brothers Ford Lincoln responded

Hello, I'm sorry to hear you are unhappy with the MPG's you are getting on your truck. I'd like to get a little more information from you to ensure we've done all we can to help. Please reach out to Joel Flores or me at your earliest convenience. Thank you, Lacy Adams 254-773-5257

Sep 08, 2015 -

unhappymarie responded

After leaving the previous review I got a call last week from the salesman, Joel, wanting me to bring my truck in for the diagnostic...finally!! At this point my truck has 6,400 miles on it. So yesterday I took it up there at 8:30 a.m. (per their request) to drop it off. Then I learn that their service dept is on holiday and not even there. So he tells me they are going to do a "fuel consumption test" (at this point I'm thinking they are still going to hook it up to the diagnostic machine). Today I get a text from Joel, "call me". Thinking it's not good I called him immediately. He tells me that he and the service dept manager performed the "fuel consumption test" and they got 20.8 mpg. He said they got this number while driving my truck down the interstate and back at roughly 60-65 mph (this is the fuel consumption test!!!). I told him I've already done that and I can get the same numbers on the computer. Then he said they had not done the diagnostic, and would not be doing the diagnostic as the "fuel consumption test" showed it was getting the rated hwy mpg, and basically the city mpg was not worth worrying about because everybody drives differently and so many things influence the mpg in town. I have kept my fuel receipts since shortly after I bought the truck. When I get gas I fill it up. I reset the trip counter. And when I fuel up again I figure my average mpg by the gallons of gas used and miles driven. My average this way doesn't come close to what the truck computer says my mpg is, hence my request and need for a diagnostic to be performed on my truck. I really don't think it's too much to ask for, but apparently it is. If gas wasn't so cheap right now I would not be able to afford to drive this truck. I won't ever do business with Johnson Brothers Ford again, and will encourage all my family and friends to do business with a more reputable dealer.

August 15, 2015

Love Johnson bros! I would love to thank Johnson bros in temple for their help! Bought my first brand new 2015 ford focus! And a special thank youuu to Joel Flores for e More

by Michellev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Flores
July 31, 2015

Always a blessing ! Clint Hill/Joel Flores always do an exceptional job finding the vehicle we are looking for. I have purchased 13 vehicles from Johnson Brothers over t More

by Pastor7811
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint/Joel/Aron/Kelly
July 31, 2015

Great experience Joel Flores helped us buy a used Honda Pilot at Johnson Bros. Yes it was not a Ford or Lincoln, but it was what we wanted. We had an easy, hassle free More

by kc4ags12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joel, Eddie, andy
July 16, 2015

fantastic 3rd vehicle from this salesperson. WE were watching the sales on Lincoln MKC and when we finally agreed on a color vehicle we liked we called our sal More

by mks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Galvan
July 16, 2015

Top notch sales department I am loving my new Ford. They got to the number my wife and I wanted with no hassle or haggling. Thank you again, Joel!!! More

by Mattjarma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Flores, Eddy Young
July 09, 2015

Johnson Brothers Ford in Temple Tx, Discrimination of a Ampu The Service Manger Horrible person first off A LIAR I WAS PERSONALLY TOLD THEY REMOVED THE CASES AND FOUND GUNK. MY HUSBAND IS A PROUD MEMBER OF THE T More

by J MCCLELLAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
SERVICE MANGER HORRIBLE RUDE DISCRIMINATING
Jul 09, 2015 -

J MCCLELLAN responded

This seems to be hubitual for Johnson Brothers Ford in Temple Tx and Killeen

Jul 15, 2015 -

Johnson Brothers Ford Lincoln responded

Hello J McClellan, Thank you for sharing your experience with us. I have made several attempts to contact you via phone, but have been unsuccessful. I certainly sympathize with your frustration. Please know that this is not an easy situation for us. After viewing your vehicle in person, a highly trained Field Service Engineer working on behalf of Ford Motor Company made the decision to void the warranty due to improper maintenance. Unfortunately, Johnson Brothers Ford does not have the authority to reinstate it after that course of action has been taken. I would be more than happy to speak with you further about this privately. Please feel free to contact me at 254-773-5257. Thank you, Lacy Adams

June 24, 2015

Johnson bros. ford Second purchase from this dealership. Great experience and wonder employs. Joel Flores is a wonderful salesmen. There's no pressure and he gets you in More

by Jaymhune
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Flores
June 06, 2015

awesome customer service I bought my 2011 mazda 3 s sport from this dealership and it was my first dealership buy. Mike tubs was really helpful and friendly right off the bat. More

by japes1195
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike tubs, Aaron
April 19, 2015

Wonderful! I don't go there with the intentions to but anything I wasn't even sure what I wanted. Joel Flores was very patient and helpful. Never once did I feel More

by Pam Bass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Flores
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