Johnson Auto Plaza, Inc. - Service Center

Great car buying- service needs help We have bought two cars from Johnson Auto plaza-- Best experience ever! However service department needs a lot of help with the timing of getting the We have bought two cars from Johnson Auto plaza-- Best experience ever! However service department needs a lot of help with the timing of getting the services done. Took my car in the night before for someone to look at it at 8AM-- 5pm that night I finally got my car back. More

Worst service department The past two services for oil changes have been the worst. This is my third new car purchased from this dealership over the past 5 years and the s The past two services for oil changes have been the worst. This is my third new car purchased from this dealership over the past 5 years and the sales people have been amazing and easy to deal with. On this last purchase, I sprung for the pre-paid service package (oil changes, tire rotation, wiper blades). So I came in for my routine oil change and was greated with one person passing me off to another who starts off with a annoyed grin and rolling of his eyes, as I was a joke that I wasn't apart of. While checking my vehicle in, I pointed out that the wiper blades that were recently changed (without my permission on. 6 month old car, and during the middle of summer) I pointed out how they did not fit properly and how they didn't even sit flush against the windshield. The service associate said that we do t give away $40 wiper blades for free and that these were the best blades. WRONG!!! I reminded him that I have the pre-paid service package and that I didn't authorize the perfectly new factory blades to be replaced previously. The associate immediately then scolds me for not being courteous to him and that "he will see what he can do". Last time I checked I was the customer and I purchased their products. This visit and the one before showed extreme poor customer services by their entire service staff. Do not buy from here as after the sale is made, the quality goes right down the drain. I am done with this place. More

Poor service Brought my truck in for an issue with the alignment. I told them I tried to get the truck aligned at another reputable tire store. The store said my Brought my truck in for an issue with the alignment. I told them I tried to get the truck aligned at another reputable tire store. The store said my tie rod was popping. Obviously a problem. I had the tire store show me, it was obvious to me. When I brought my truck to Johnson Auto Plaza, they told me my tie rods we within spec. I called xx and fought with them for 4 days to replace the tie rod and align my truck. The only reasonable person was Tom the service manager. My tie rod was eventually replaced under my warranty. Customers should not have to deal with this type of service. I purchased a factory warranty and I expect my truck to stay in good working order. I should not have to argue with a service manager in order for my truck to be fixed under my factory warranty. I don't know if this is Chrysler or the dealer but I will take my business elsewhere to find out. More

Missing and broken detail Purchased our car here in 2009 and was not happy. Recently we returned to have the car detailed. We had to bring to the staffs attention that the wi Purchased our car here in 2009 and was not happy. Recently we returned to have the car detailed. We had to bring to the staffs attention that the windshield, dash and visors were not clean. It was as though we were asking them to do something not included in a car detail. A few days later when it snowed, we could not find the window scrapers! We brought it to their attention at which point they quickly returned our two scrappers. But... they were not ours! 2 weeks later we are still waiting to get our scrappers back as promised by the staff. To top it all off, while searching for the window scrapers, we found the parts that the detail staff broke off during the detail. They conveniently hide them in one of the storage cubbies. Johnson Auto Plaza staff graciously offered to order and install the broken parts. 1 weeks later we are still waiting for the parts to arrive. More