Johnson Auto Plaza, Inc.

Don’t buy from here! This is by far the worst dealership I have ever dealt with. We were looking for a used vehicle and they had said we could upgrade and keep the same pa This is by far the worst dealership I have ever dealt with. We were looking for a used vehicle and they had said we could upgrade and keep the same payment, what a joke. First of all they don’t even know where there cars are, they walk around pushing buttons on the fob until they find it. Then after we picked a vehicle, it was the longest buying experience of my life, we were there for almost 6 hours. Then we go to leave and it only had one key, which we weren’t told up front, and they are not cheap to replace. A couple days later the tire sensor started acting up, so they agreed to look at it. My wife took it in and they had it all day to replace two sensors, she picked it up and drove it three miles when the tire light came back on. To top it off they gave her a list of $800 in repairs that it needed a couple months after we bought it. Lastly, my wife got a flat and there wasn’t a jack in the car. Find a different dealership!!! More

This is the worst dealer ship in the state. My car has been in the shop for three months and is still not fixed. I even tried to sell my car and no one has called me back, every time I call they make exc been in the shop for three months and is still not fixed. I even tried to sell my car and no one has called me back, every time I call they make excuses. Don’t get your car fixed here and don’t buy one from here. The worst service ever. More

Spent $600 for 2 replacement keys, they couldn't figure out how program them, had to pay for them anyway, this took 3 weeks. When I went to tow it home, my friend and I asked an employee there to help us p out how program them, had to pay for them anyway, this took 3 weeks. When I went to tow it home, my friend and I asked an employee there to help us push it on the dolly and said no, he had to help a customer. More

Bad.. Brought approval letter from credit union; finance dept. went behind our back, got approval from another bank. Not okay with that! Walked away. No pur Brought approval letter from credit union; finance dept. went behind our back, got approval from another bank. Not okay with that! Walked away. No purchase. More

New car purchase I recently purchased a car from Johnson Auto Plaza and as always the experience was awesome! I have to bring my young daughter with me and she gets an I recently purchased a car from Johnson Auto Plaza and as always the experience was awesome! I have to bring my young daughter with me and she gets antsy. The staff is awesome about it. She was even offered food from the staff to keep her happy. Angie Earle is the best and easiest sales person to work with! More

Best dealer and sales team. After going to 2 different dealerships and then to Johnson's auto plaza. I wish I would have went to Johnson's auto plaza first they have the best sal After going to 2 different dealerships and then to Johnson's auto plaza. I wish I would have went to Johnson's auto plaza first they have the best sales team, hands down the best dealership I've ever been to. No pressure sales and they took care of everything From beginning to end. Chris Harlan is a expert at his trade. I would recommend him to everyone I know looking to buy new or used. More

New trail boss I have not been this excited about a new truck in a lot of years love the looks love the performance thank you Johnson’s auto plaza. Rich helped me w I have not been this excited about a new truck in a lot of years love the looks love the performance thank you Johnson’s auto plaza. Rich helped me with an online purchase gave me all the information I needed to come in and pick up this truck. Rich was professional and quick to get all the important price and financing information to me. When I showed up at Johnson auto Plaza the following morning, Chris helped me finalize the deal. I’ve never had a car buying experience that was this good. Quick no pressure knowledgeable service, a great place to purchase a vehicle I highly recommend it. More

EXCELLENT customer experience! I have to say this was the easiest and fastest auto purchase i've ever experienced. Rich and his team are great to work with! I will definitely be I have to say this was the easiest and fastest auto purchase i've ever experienced. Rich and his team are great to work with! I will definitely be back! The wife was thrilled! More

Excellent! Saul is great! Johnson’s is a wonderful dealership. I will recommend to all. I recently bought my second car from them. Excellent service and very hel Saul is great! Johnson’s is a wonderful dealership. I will recommend to all. I recently bought my second car from them. Excellent service and very helpful.. More

BAD CUSTOMER SERIVCE EXPERIENCE I came in on May 3rd and leased a new vehicle. The reason I came back to Johnson Auto Plaza is because of Jacob Boltz. My experience has been very pos I came in on May 3rd and leased a new vehicle. The reason I came back to Johnson Auto Plaza is because of Jacob Boltz. My experience has been very positive until I had to deal with the service desk. My brand new Dodge had some issue with engaging to drive so Jacob asked me to bring it in. Jake was the service person I was told to go see. I proceeded to tell Jake my issue and did so in a normal tone of a concerned new car owner. I told him that I hoped this could be fixed because I could not take a home a NEW LEASED vehicle that continued to have this issue. He proceeded to tell me, “well, if we do not know what’s wrong with it, we can’t fix it.” He did this multiple times as a way to field my questions. Now, his tone was condescending and he acted like I was a bother. This was very unprofessional….. I called Jacob and Jonny Jarabek (my assigned sales rep, he was great) and let them know my issue. I am sure Jake was informed of my discontent. Brian, another service rep, called me and became my service tech. He did a great job of keeping me informed about the truck and was genuinely concerned. Now, when it came time to pick up my truck, Jake decided to continue his unprofessional-ism. As I approached the service desk, I actually had to ask Jake if I could speak to Brian. He said Brian is right there. As I was talking to Brian, Brian said, “I am sorry about the long message I left and I probably mumbled.” I said NO worries. That’s is when Mr. King chimed in and said “yea and he had to be nice, “ while laughing like an idiot. Another shot and last word. I do not believe that the service reps are trained or allowed to talk to customers like that. Let's hope not. It sounds like Jake is accustomed to acting like he pleases as tolerance builds bad behaviors. So someone tolerates is sub-par attitude and his attitude actually reflects on his supervisors. That means Johnson's Auto Management. I would not come back to get service but I have to as my other lease with you (I have two leases with them now) has the service plan. I really liked the sales and finance team but people like Mr. King makes Johnson Auto Plaza just another dealership with below average employees. Again, I AM A RETURNING CUSTOMER. I LEASED JEEP THROUGH YOU LAST YEAR. I could have easily laid into Jake in front of other clients but chose to stay professional. Jake needs to be moved to washing cars not talking to clients that want to become faithful customers. I found a number of bad ratings on various media sites all from services and bad attitudes. Mr. Johnson, if you want to run commercials that say “where first time buyers become lifetime customers”, management needs to ensure that all employees do not have bad attitudes that can taint that message. Have a great day Johnson Auto Plaza…………… More