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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,522 Reviews

1,522 Reviews of John Thornton Chevrolet - Service Center

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August 28, 2020

Reggie was Great!! Was met as soon as I drove in. They were waiting for me. The service was a easy and was in and out very quickly. More

by cwendt1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
August 28, 2020

The service was great. It took a little longer than usual but I enjoyed the downtime. I am a happy customer, as usual. Thanks a lot! More

by m.bradley73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
August 27, 2020

Always treat me like familyJarod in service is so nice and helpful. Steve Reed is always so helpful and friendly. It’s like we have friends for ever and have been for years. More

by Mickey1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2020

The service department needs a lot of customer service training. Stood at service desk for 20 mins before any one decided to actually help me. More

by JONES.CHRISTOPHERE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jarrod Powell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

John Thornton Chevrolet responded

We apologize for the delay. A service manager has been notified. We appreciate your feedback.

Sep 01, 2020 -

JONES.CHRISTOPHERE responded

Also i have been waiting on a part for my truck for almost a month now. I called the service advisor and left a message and he has not return my call as of a week ago.

August 26, 2020

Excellent...Our car broke down on a Sunday night and contact was initiated with their Management Team. We were able to drop the vehicle off that night, had the problem diagnosed and car was returned in More

by goblue2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Detmering
August 24, 2020

Making an appointment is easy and my truck was received immediately. Let me know my truck is ready sooner. I had to go to work. More

by phammonds9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember his name.
August 22, 2020

Thornton Chevrolet is #1 in knowledge, professionalisms, and expertises in dealing with prospective buyers, owner’s service and repairs! We will only use Thornton Chevrolet! Trey Dettmering, Manager/Owner i More

by HARPER87
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2020

All service was great as always everyone in the service department was very professional all work was done very professional all work was done in a reasonable amount of time More

by MCCR1597
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2020

Very friendly and helpfull staff. Service Department very knowledgeable and timely service. Will definitely bring my vehicles back for all services needed, and when a new vehicle is needed, will visit this More

by JERRYWHITMAN44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2020

Not pleased at all with customer service and the service department. Donna is rude and condescending. I’ve left several messages with Kim in service and she doesn’t return calls. The gentleman who sold More

by hollyhmccarren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Flores
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