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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,522 Reviews

1,522 Reviews of John Thornton Chevrolet - Service Center

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September 03, 2020

You guys are amazing!!!!! I really do enjoy your services. I've been with Chevy for years. Don't want to go anywhere else. I just don't. More

by QUE22.06TP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Conyers, Matthew Strickland
September 03, 2020

I bring my truck to John THORTON for service and for many repairs including a transmission replacement. Great, fast, and quality service. The staff there are friendly and professional! More

by kevinh.wrc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly King, Reginald Widener, Matt Conyers, Matthew Strickland, Mike Cuquejo
September 02, 2020

I have always had great service at John Thornton Chevrolet.The service techs are alway so helpful and professional. My repairs are always done in a timely manner. More

by portiabledsoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly King
September 02, 2020

Awesome service across the board. I will be coming back for all of my service needs I will be recommending my friends and family to your location. More

by KAL4236S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roderick Passmore
September 02, 2020

Took a week to schedule an oil change and when I got there on time there were 3 customers ahead of me. Not satisfactory in my opinion More

by joelwills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Cuquejo
September 01, 2020

The technician that rotated my tires evidently used an air wrench and put the lugnuts on so tight that I broke the wrench that came with the truck getting off a flat tire. He should be using a torque wren More

by DBYNUM233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
September 01, 2020

The only thing wrong was they did not have a part that i needed. So i would have to make another appointment to go back More

by eswats2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
September 01, 2020

I do not understand that when I have an appointment I still had to wait at the dealership four hours on my vehicle,very disappointed. Also my rotors where resurfaced at 9000 miles. In my opinion they sho More

by ltdick
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Cuquejo
Sep 01, 2020 -

John Thornton Chevrolet responded

Thanks for letting us know of this. I will check with our service manager to check the process..

August 30, 2020

Customer service was excellent. They diagnosed the issues and resolved it at the time they said they would and it was ready to pickup the next day. I will continue to be a customer over at John Thornton for More

by ckeith1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Strickland
August 28, 2020

Great Job once again in the service dept. Mr. Reggie worked real hard to make my repair go very smooth on my last visit. And I always tell my friends of the great service. Everyone I deal with Billy i More

by DPUTNAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginald Widener
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