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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,519 Reviews

1,519 Reviews of John Thornton Chevrolet - Service Center

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October 09, 2020

Horrible customer service skills and experience they did not rotate my tires nor did they top off my fluids and they over charged me for air filters engine and cabin air filters More

by anthonywarren701
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Black guy at the end
October 09, 2020

They diagnosed and fixed my problem with no hassle. Service was great! I also received a free CarFax report after a previouw service. I highly recommend this dealer. More

by BROWND2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cuquejo
October 09, 2020

I went to get an oil change and when I got my car back my tires were not rotated and I know because my only tire with no cap was still located at my front passenger side so I want be going back because yall More

by keonte.henderson10
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy Adkison
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Gonzalez, Veronica Gomez, Paloma Garcia, Cody Hill
October 08, 2020

Matt was great - worked me in without an appointment because I was there with my son getting his car out of the body shop, allowing me to make one trip to do both! Service was done in about an hour - r More

by Stanatlanta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
October 07, 2020

This is my first time dealing with the service department with John Thornton Chevrolet and so far, so good. The service was excellent, I was in and out in a timely manner. I would recommend the service dep More

by RBOWMAN744
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2020

M. Gwen was excellent!! Great customer service! She was very courteous, competent, knowledgeable, provided excellent customer service, addressed all concerns. She is an overall superb employee. Chevy’s ble More

by JOYCELYN GARDNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms Gwen
October 07, 2020

Yall charger to much for the quality of work that y'all do that is also why I probably will not tell anyone to have their car serviced by y'all More

by DONALDSIZEMORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cuquejo
October 06, 2020

Bought a truck I purchased From your dealership, my 6th vehicle in 3 years from your dealership. This truck was like only 4 months in my possession and the battery dies! You didn’t replace it! And wante More

by oscarschaffino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrod Powell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Yates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Hedmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : You lost a customer , Reginald Widener, Matthew Strickland
October 05, 2020

I have been dealing only with John Thornton Chevrolet for all of my automobile needs. They are great. They take care of my vehicle in a timely and professional way. If they were a movie I would give them tw More

by DEBBIEBRO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
October 05, 2020

Jarrod Powell always takes care of my Silverado with a smile! He is a Great Asset to the Service Department at Thornton Chevrolet. Thanks for the Great Service! More

by RHAYES6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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