John Thornton Chevrolet - Service Center

Great fast service. Need a new rim fast. Luckily they had one. It was a lil pricey. But much needed. Will definitely be coming back one. It was a lil pricey. But much needed. Will definitely be coming back More

The service department is good. Its not their fault that the part they installed, was defective and had to be replaced again. But, I do feel the quality of service could be somewhat better as the status of the part they installed, was defective and had to be replaced again. But, I do feel the quality of service could be somewhat better as the status of your vehicle. More

They were quick, accommodating, and kind. I was in and out in a short amount of time. They had the parts I needed and installed them properly out in a short amount of time. They had the parts I needed and installed them properly More

Great service every time I will never go to any other Lot but JohnThornton Chevy you rock Cody Glenn pierce and Brandon thanks for the great experience Time after Time but JohnThornton Chevy you rock Cody Glenn pierce and Brandon thanks for the great experience Time after Time More

Jermald was very professional.Just an observation but Jermald was very professional. Just an observation but after an oil change make sure to wipe off any oil from the hood. I had a few fingerprints w Jermald was very professional. Just an observation but after an oil change make sure to wipe off any oil from the hood. I had a few fingerprints which showed right away on the black wrap. More

Great Service, I definitely am 100% Satisfied, Great Dealership, very Professional, courteous, very Knowledgeable, I was treated like royalty, I will definitely be back to service my 2020 C8 Corvette! Dealership, very Professional, courteous, very Knowledgeable, I was treated like royalty, I will definitely be back to service my 2020 C8 Corvette! More

Very quick service. And very reliable service. Jermald Passmore was friendly and nice. Dealership people very polite. Dealership was clean. Wouldn’t go anywhere else for service. Passmore was friendly and nice. Dealership people very polite. Dealership was clean. Wouldn’t go anywhere else for service. More

Always friendly, helpful to me, always treating me with respect and checking things that might need to be dealt with. Always a pleasant visit. Thanks Bryon respect and checking things that might need to be dealt with. Always a pleasant visit. Thanks Bryon More

The repair was great but I could have used a loner for the days my truck was in the shop. Other than that everything was great I will refer other people to come there the days my truck was in the shop. Other than that everything was great I will refer other people to come there More

I've been a regular at John Thornton Chevrolet ever since I first got my Sonic back in 2015. Everytime I've needed something fixed or inspected, I'd come here. Everytime I needed a simple tire rotation or an I first got my Sonic back in 2015. Everytime I've needed something fixed or inspected, I'd come here. Everytime I needed a simple tire rotation or an oil change I'd come here. Unfortunately, things changed for the worst. Two months ago, I wanted to come here to get my headlight assembly replaced. It melted due to the headlight being inserted incorrectly, and the headlight no longer emits a good amount of light. I called the dealership to see if I could bring it in for repairs, but after being put on hold for ten minutes, the call dropped. I had made another attempt to reach out, but was again put on hold and the call dropped. A couple of months later, my engine light came on and I called in again to see if they could inspect it and get it fixed. When I rolled up and dropped the car off, I was told that the engine light turned off and that they did a standard service to it - no biggie, problem solved. When I was about to retrieve my vehicle, one of the mechanics told me that the engine light turned back on while they were rolling back up, and that I should schedule an appointment bring it back. At this point, I'm frustrated because that was the whole reason why I came here in the first place, so I just decided to go over to Precision Auto Tune to get it fixed. They took an hour to diagnose the issue (which was $20 cheaper than your diagnostic fee), and another to fix the issue itself. No appointment needed. I used to love coming here. You guys have had great service and the staff was/is pretty consistent in their customer service, mostly. But because I haven't been able to get my last two major issues fixed even after I ask for help, I can't see myself coming back. I respect your mechanics a lot - they do the work that a lot of us aren't qualified or knowledgeable enough to do, but unfortunately I will be taking my business elsewhere. More