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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,521 Reviews

1,521 Reviews of John Thornton Chevrolet - Service Center

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May 04, 2021

John Thornton was great with my 30k service and repairs that were needed. Tim communicated with me regularly and had my vehicle ready quickly. Great service! More

by JMSHIMIZU
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

John Thornton Chevrolet responded

Thank you! Our service team is always happy to assist with your maintenance and repair needs.

May 03, 2021

The best dealer and work personal the have is perfect working fast and professional I recommend this dealer no problem with that and course I back when I need again More

by grab1784
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cuquejo
May 04, 2021 -

John Thornton Chevrolet responded

Thank you! We appreciate your feedback and are always happy to assist.

April 30, 2021

Great service by representative who helped me. I did not have appointment, so wait was a little long; however, representative also helped speed up process. More

by ALFREDA_BROWN
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
May 04, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback! Our service team is always happy to assist.

April 24, 2021

Schedule an appointment still a 2 to 3 hour wait for oil change. Same wait time if no appointment is scheduled. Having an appointment is not an advantage. More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Hill
May 24, 2021 -

John Thornton Chevrolet responded

We apologize on the wait. We appreciate your feedback. I will let our service manager know of this.

April 23, 2021

Came in for wheel locks and they offered to install them for me same day. Was told I was being squeezed in and it could take a while however the truck was done in 30 min. Great Customer Service and fair pri More

by NCARTER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamaal in Service Department
Apr 26, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback! We are always happy to help.

April 23, 2021

Friendly family atmosphere. Very professional and fair. Would definitely buy again from them. And have work done by them. This is a great dealership to do busy with. More

by ehhorn599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cuquejo
Apr 26, 2021 -

John Thornton Chevrolet responded

Thank you! We always want to provide the best experience possible.

April 23, 2021

This is the best car dealership in town. They are very knowledgeable, know their job well, great customer service. they even let you know if something else is wrong with the car while in their possession. More

by leongwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

John Thornton Chevrolet responded

Thank you! We appreciate your review and are always happy to assist you with any of your vehicle needs.

April 22, 2021

services was fast. Price for oil change was ok. Need services was fast. Price for oil change was ok. Need more sales promotion and coupons. Like the way service explain about the check points that was More

by JDTHOM2731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
Apr 23, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback. We are always happy to assist.

April 18, 2021

they had my truck ready and fixed and fould the problem i few days and i was able to drive it in four days and they checked the whole truck and told me whats needs to be fixed and they fixed the ma More

by stephen.skinner1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

John Thornton Chevrolet responded

Thank you for your review! We are always happy to assist you with keeping your vehicle maintained.

April 16, 2021

Reggie is great. Helped with the process of getting this issue fixed. Couldn’t ask for better help. He is very knowledgeable and went above and beyond. More

by shawn.wellborn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
Apr 23, 2021 -

John Thornton Chevrolet responded

Thank you! We are so glad Reggie could assist you with a great experience.

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