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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,516 Reviews

1,516 Reviews of John Thornton Chevrolet - Service Center

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May 11, 2021

Great helpful staff... simple process of buying a vehicle over the phone .. every one at the dealership was very nice and considerate . Purchased 2021 silverado More

by matlx708
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RUSS LISCOMB
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Hill
May 13, 2021 -

John Thornton Chevrolet responded

Congratulations on your new Silverado! We strive to provide the best customer service possible to all of our customers.

May 07, 2021

I always get the job done Wright and fast with friendly service. Jarrod and Steve are always there for anything that I need and treat me like their family. More

by Mickey1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

John Thornton Chevrolet responded

Thank you for your review! Our service team is always happy to assist. Thank you for putting your trust in us.

May 06, 2021

Everyone in the service Department were polite,professional, and so helpful! First time in the Service Department. My 2020 Silverado Truck was service. Job well done! More

by BPASTER49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerald Passmore
May 13, 2021 -

John Thornton Chevrolet responded

Thank you! Our service team is always happy to assist.

May 05, 2021

I finally got the help that I needed. I took my car to Chevrolet shortly after I purchased my car. It was jerking then, but they couldn't fix anything because after keeping it for about 2 days, it did no More

by candicehlong
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
May 13, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback. We are so glad we were able to diagnose and fix your vehicle so that you can feel safe on the road.

May 05, 2021

My check engine light was coming off and on. Tim was person who waited on me and he was absolutely wonderful. He kept me informed about what was going on with my car for the period of time it was at the More

by PPMBROWNIE52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

John Thornton Chevrolet responded

Thank you for your review! Our service department is always happy to assist with vehicle maintenance and repair needs.

May 04, 2021

John Thornton was great with my 30k service and repairs that were needed. Tim communicated with me regularly and had my vehicle ready quickly. Great service! More

by JMSHIMIZU
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

John Thornton Chevrolet responded

Thank you! Our service team is always happy to assist with your maintenance and repair needs.

May 03, 2021

The best dealer and work personal the have is perfect working fast and professional I recommend this dealer no problem with that and course I back when I need again More

by grab1784
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cuquejo
May 04, 2021 -

John Thornton Chevrolet responded

Thank you! We appreciate your feedback and are always happy to assist.

April 30, 2021

Great service by representative who helped me. I did not have appointment, so wait was a little long; however, representative also helped speed up process. More

by ALFREDA_BROWN
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
May 04, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback! Our service team is always happy to assist.

April 24, 2021

Schedule an appointment still a 2 to 3 hour wait for oil change. Same wait time if no appointment is scheduled. Having an appointment is not an advantage. More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Hill
May 24, 2021 -

John Thornton Chevrolet responded

We apologize on the wait. We appreciate your feedback. I will let our service manager know of this.

April 23, 2021

Came in for wheel locks and they offered to install them for me same day. Was told I was being squeezed in and it could take a while however the truck was done in 30 min. Great Customer Service and fair pri More

by NCARTER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamaal in Service Department
Apr 26, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback! We are always happy to help.

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