John Thornton Chevrolet - Service Center

I scheduled an appointment on May 28 for an oil change on Jun 15. It took nearly 2 and a half hours for an oil change. I think that’s very disrespectful for a “waiting customer “. They knew for over 2 weeks Jun 15. It took nearly 2 and a half hours for an oil change. I think that’s very disrespectful for a “waiting customer “. They knew for over 2 weeks that my vehicle was coming for a basic oil change. I’ve been there previous times before for the same oil change and it may have been an hour or hour and 15 min. Sad to say but I might have to look for another dealer. My service advisor was great. I only had an issue with the wait time . More

Appointment was 9, arrived about 5 minutes til, Checked in and went to waiting area. At about 11:00 checked with service and was told my car had not been seen, shorthanded. 11:30 was going to cancel and le in and went to waiting area. At about 11:00 checked with service and was told my car had not been seen, shorthanded. 11:30 was going to cancel and leave but vehicle was seen and in the process, was told would be about and hour more. 1:30 saw my car pulled out front but no one came to tell me the status, 2:00 went to check and my service person was at lunch. Man next to him checked me out and I left at 2:06. Very poor customer service, I will not be back. More

This was a warranty repair. I should not have been charged a diagnostic fee. GM bought EV brake parts from Poland and now they are causing problems. Software updates are given by GM are are a poor exc charged a diagnostic fee. GM bought EV brake parts from Poland and now they are causing problems. Software updates are given by GM are are a poor excuse for charging customers. More

Matthew took care of me! The service was fast and efficient as well. I was going to another shop across town but these guys have earned my business! THANKS efficient as well. I was going to another shop across town but these guys have earned my business! THANKS More

Great service by Jared Powell in the Service Department, he delivered what he promised and the quality of the work performed was better than expected. he delivered what he promised and the quality of the work performed was better than expected. More

Great customer service .. same day appt appreciated friendly. Prompt service Evetyone seemed to be very happy walking out . They gave me a thorough run down friendly. Prompt service Evetyone seemed to be very happy walking out . They gave me a thorough run down More

Excellent. !! Could not have been better. Everyone was friendly and attentive. Very accommodating and professional. Can not say enough good about the staff And management! friendly and attentive. Very accommodating and professional. Can not say enough good about the staff And management! More

Chevrolet has the best customer service. They take very good care of their customer. Mike is a very nice guy, takes me home and picks me up from Chevrolet when car is ready. :) good care of their customer. Mike is a very nice guy, takes me home and picks me up from Chevrolet when car is ready. :) More

They took care of everything fast and efficient and it was all under warranty so nothing was paid for out of pocket this visit which was great. was all under warranty so nothing was paid for out of pocket this visit which was great. More