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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,516 Reviews

1,516 Reviews of John Thornton Chevrolet - Service Center

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August 24, 2021

I had a 9am apt. Had an 11am virtual interview. I was told I would be out in time for the interview. Shortly after around 10:30, received a call from my son school. He was I'll and I needed to pick him u More

by RENAE165
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
Sep 07, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback! We are so glad we were able to assist you with getting where you needed to be.

August 24, 2021

John Thornton Chevrolet never disappoints me when it comes to service. They satisfy me every time I take my car there. Thanks for you service. More

by semoore52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
Sep 07, 2021 -

John Thornton Chevrolet responded

Thank you for your review! We are always happy to help.

August 24, 2021

Service adviser is great. Makes me feel like a special Customer. It is a pleasure to deal with him. Always positive and assuring that work will be done correctly . More

by ALPALP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
Sep 07, 2021 -

John Thornton Chevrolet responded

Thank you for your review! We are always happy to assist with any of your vehicle needs.

August 23, 2021

Get back with you within a reasonable amount of time as to what's going on with my car.... Good customer service, answered all my questions More

by MSKATHY61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cuquejo
Sep 07, 2021 -

John Thornton Chevrolet responded

Thank you! We are always happy to help with any of your vehicle needs.

August 23, 2021

Very nice people working atJohn Thornton Chevrolet. It waiting aria is very clean and the coffee was hot. They come to speak with you when the needed to ask permission to do something and let you know whe More

by whitneysims5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cuquejo
Sep 07, 2021 -

John Thornton Chevrolet responded

Thank you for your feedback! We are always happy to help.

August 20, 2021

These guys are trusted advisers for me and my family when it comes to our vehicles. We wouldn’t go anywhere else for purchasing or service. More

by marcdt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

John Thornton Chevrolet responded

Thank you! We appreciate your trust and are always happy to assist with any vehicle needs.

August 18, 2021

Went in just for an Oil Change( a month early) got car back now it makes sounds while driving, and stopping. And the new tire i just got last Dec 2020 all of a sudden is losing air after coming in. More

by John Thornton(ATL GA)
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Sep 11, 2021 -

John Thornton Chevrolet responded

Please let our service manager know (770)941-8550. Weird results after the oil change. We appreciate your feedback.

August 17, 2021

Took to long to get service,after notification of suspected problems vehicle not repaired. After leaving additional repairs done without notice. Very poor communication and service More

by leonardbladson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jarrod Powell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cuquejo, Brenden Boyd
Sep 11, 2021 -

John Thornton Chevrolet responded

Sorry on the inconvenience. Thank you for your feedback. Did the problems get resolved?

August 16, 2021

Great experience very knowledgeable and helpful and they listened to my needs and when I was not even scheduled to bring my car they let me get service anyway More

by CADETTEADVISOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Boyd
Aug 23, 2021 -

John Thornton Chevrolet responded

Thank you for your review! We are always happy to help.

August 13, 2021

I love the customer service and the quality of time is spent while my car is being serviced. Keep up the great work you all More

by MRSBODDY40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
Aug 23, 2021 -

John Thornton Chevrolet responded

Thank you! Our service team is always happy to assist.

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