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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,515 Reviews

1,515 Reviews of John Thornton Chevrolet - Service Center

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October 01, 2021

Quick, honored my discount, friendly, informative, greatly satisfied, this dealership has never missed with me! More

by B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

John Thornton Chevrolet responded

Thank you! We are so glad we were able to exceed your expectations.

September 27, 2021

I had wonderful experience with the whole transaction from the salesman to sales manager to finance More

by stinsondouglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Hill
Oct 11, 2021 -

John Thornton Chevrolet responded

Thank you for your review! We are so happy our team could assist you with your purchase.

September 24, 2021

Had some trouble with my truck just before going on vacation. I told this to Jarod Powell, the repair associate, and wouldn't be back for a week or more. I authorized the initial cost estimate so they More

by mforest70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

John Thornton Chevrolet responded

Thank you for trusting us with servicing your vehicle while you were on vacation. We appreciate the feedback and are so glad we could help.

September 24, 2021

Slowest service ever even with an appointment. Was told it would 2 and a half hours it turned out to be 4. No respect for my time and no updates given on the progress of my service. More

by plj2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reginald Widener
Nov 12, 2021 -

John Thornton Chevrolet responded

We strive for our customer full satisfaction. We appreciate your patience as we do want to do a great job for you. Thanks for your feedback. I will let our service manager know of your input.

September 22, 2021

Great service as usual! I always have a great experience coming to John Thorton Chevy Service Dept. Matt was great! More

by taitanoj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
Sep 25, 2021 -

John Thornton Chevrolet responded

Thank you! We are always happy to assist.

September 21, 2021

Always great service and great experience I won’t go to another dealership for service. More

by BLUECONQUEST88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

John Thornton Chevrolet responded

Thank you for trusting us to keep your vehicle running smoothly. We appreciate it!

September 20, 2021

Excellent attitudes which made it easy to ask questions about the work that would be done. Didn't take long at all to pick up vehicle. Had a problem with the car after picking it up but Bill, in the body More

by alisahudson1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill, body shop
Sep 25, 2021 -

John Thornton Chevrolet responded

Thank you! We are so glad our body shop was able to assist you with your vehicle repairs.

September 17, 2021

the service dept was excellent they got my car in and the service dept was excellent they got my car in and out in recorn time More

by chuckandsandragerstner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
Sep 20, 2021 -

John Thornton Chevrolet responded

Thank you! We are so glad we could assist.

September 14, 2021

My appointment was at 10:00 am and I arrived at 9:45. My car was ready at 12:15. For an oil change and tire rotation. Unhappy. More

by sburris62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brenden Boyd
Nov 12, 2021 -

John Thornton Chevrolet responded

Thanks for your feedback and patience. We strive for our customer full satisfaction with quality workmanship. I did let Kurt know of your comments.

September 14, 2021

Get location staff very friendly wait time alittle long for an oil change but worth it More

by mrstmitchell111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
Sep 20, 2021 -

John Thornton Chevrolet responded

Thank you for your review!

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