John Thornton Chevrolet - Service Center

Excellent service from the service advisor and the service manager. Will definitely be back for service again in the future. service manager. Will definitely be back for service again in the future. More

This is my preferred service department of the three I’ve used. I first started with the service department associated with the dealership where I purchased the vehicle, but left due to poor customer service used. I first started with the service department associated with the dealership where I purchased the vehicle, but left due to poor customer service. Then, after moving to Cobb county in 2018, I tried a Chevy dealer in Cobb. They were better than the union city dealer, but not as good as Thornton so I returned to Thornton. The customer service experience at Thornton has always been great, and the waiting area is the best hands down! More

The team exceeded my expectations and were able to get me back on the road quickly back on the road quickly More

Great service from Matthew. He was informative on my service now and reminded me to keep on eye on my preventive service in the future. service now and reminded me to keep on eye on my preventive service in the future. More

Service advised of the time and possible cost before starting. I told the tech to please keep me posted due to an emergency happening as I was waiting. He rushed the job and got me on the road. starting. I told the tech to please keep me posted due to an emergency happening as I was waiting. He rushed the job and got me on the road. More

Excellent customer service. Very prompt with diagnosis, explanation, and fixing vehicle. Jarred was exceptional. Thank You! explanation, and fixing vehicle. Jarred was exceptional. Thank You! More

I had the worst experience imaginable and no one seemed to care! I arrived I did not have an appointment and was not told that I needed an appointment. I went in for an oil change. After sitting 3 hours I to care! I arrived I did not have an appointment and was not told that I needed an appointment. I went in for an oil change. After sitting 3 hours I went to inquire about the time frame. I was told I was next, an hour later I went back to inquire about my vehicle. I was told they were getting ready to pull it in. Keep in mind I got there around 7:38am. My last check was a little after 11am.. I was over it all and asked for a manager. The manager came and I said to him. I came in to get an oil change. I proceeded to let him know I arrived at 7:38. It is now after 11. I told him this was unacceptable. He said well my wait was because they were taking care of their appointments and my wait was because I didn’t have an appointment. I told him that if they were working strictly off of appointments they should have told me that and I would have made an appointment. He didn’t care that they had wasted my time neither did the service advisor. Longer story short I left after 4+ hours with no oil change. More

First, I was surprised that I needed an appointment just to have a routine oil change. Then was told that the earliest appointment available was 10 days away. Made the appointment and then was called within to have a routine oil change. Then was told that the earliest appointment available was 10 days away. Made the appointment and then was called within 10 minutes and told that there was a cancellation that day at 2 pm - took that appointment and arrived at dealership about 10 minutes early and checked in. I then waited approximately one hour for the oil change to be completed. I thought that was significantly longer than it should take with all the equipment that a dealership has. More

The service technician was informative and helpful, as I worked to fix a flat tire. worked to fix a flat tire. More

Friendly,prompt, and fast service! It didn't take long to get service done to vehicle get service done to vehicle More