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John Thornton Chevrolet - Service Center
Lithia Springs, GA
1,519 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,519 Reviews of John Thornton Chevrolet - Service Center
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September 24, 2022
Absolutely horrible service! Parts and service is a complete joke, either you have to schedule an appointment 2 weeks in advance and leave you car for three days or do as the att Parts and service is a complete joke, either you have to schedule an appointment 2 weeks in advance and leave you car for three days or do as the attended said and take it somewhere else. I gave them the benefit of a doubt last weekend which is when i got this answer maybe I got there late or they were extremely busy but to be told the exact same thing the following weekend. Wow! Here is the kicker they tell you don’t schedule an appointment online or app because it doesn’t work. What a joke! Went next door to Dodge caravan in Lithia springs, looked twice as packed was advised of a long wait time but was seen. Missing my Jeep and Challenge right about now. Do better chevy More
by Alegria.l.c
September 23, 2022
Awesome and professional service department. I am very appreciative of Bryon’s responsiveness whenever I call! I am very appreciative of Bryon’s responsiveness whenever I call! More
by katherine24
Verified CustomerSeptember 23, 2022
This dealership is one of the best that we’ve ever dealt with and we’ll recommend this dealership to our family and friends and our salesperson Molly was the best thanks with and we’ll recommend this dealership to our family and friends and our salesperson Molly was the best thanks More
by TERRY.SAMMIE
Employees Worked With
Molly
September 23, 2022
Worse service department we have ever had to deal with in many many years. We were assured that we would receive impeccable service when we bought the car. We have not!! Your service manager is the worse I many many years. We were assured that we would receive impeccable service when we bought the car. We have not!! Your service manager is the worse I have ever seen. He could care less about your customers and goes to great lengths to prove it. We have had nothing but problems with this department and one could have possibly cost us our lives. This last time my husband had an appointment for 3 PM for an oil change and tire rotation. At 4:30 they had not started on the car and seemed to have no idea when they would. He asked for the car and went elsewhere. At least they did not lose the car like they did last time. I understand there are some problems getting employees and we are able to work with you on that issue. The least you can do is to keep us informed if we have to wait; however, there is no excuse for bad attitudes and being ignored. More
by bth2129
September 21, 2022
The employees there really and truly care about the customer. I will never take my car anywhere else. customer. I will never take my car anywhere else. More
by DONNAHAAN
Employees Worked With
Other Employees :
Reginald Widener, Mike Cuquejo
September 21, 2022
All areas of this dealership are outstanding from sales to service to body shop. We won't go anywhere else for our automotive needs. to service to body shop. We won't go anywhere else for our automotive needs. More
by stan.everett
September 14, 2022
Great Dealership! No hassle and very friendly. Have bought many cars for them. Bought may first car in 1970 from them. No hassle and very friendly. Have bought many cars for them. Bought may first car in 1970 from them. More
by BUDROEHARRELSON
September 08, 2022
The service guy was awesome to work with, but I feel like I got xxxxx on the price of 1 tire!! I’ll still use the dealership for my maintenance since I purchased the service plan, but I won’t be buying anymo I got xxxxx on the price of 1 tire!! I’ll still use the dealership for my maintenance since I purchased the service plan, but I won’t be buying anymore tires!! More
by sugpoo241
Employees Worked With
September 07, 2022
Very great individuals that work there and was always updating me on vehicle as well updating me on vehicle as well More
by chrissantezbeasley
Employees Worked With
Other Employees :
Reginald Widener, Mike Cuquejo, Eric Rivera, Brenden Boyd
September 06, 2022
I had a schedule oils change and had to wait 2 /12 hours. Had other appointments that had to be rescheduled. This appointment was such a big inconvenience. Will find another dealership to service my car. Had other appointments that had to be rescheduled. This appointment was such a big inconvenience. Will find another dealership to service my car. More
by andrea.davis63
Employees Worked With
No name
