John Thornton Chevrolet - Service Center

I was a little disappointed. Normally this would be a 5 Star rating. The purpose of my visit was due to a blown front right blinker. The bulb was blown and needed to be replac Normally this would be a 5 Star rating. The purpose of my visit was due to a blown front right blinker. The bulb was blown and needed to be replaced. I called and spoke with an adviser. I told him about the message that I was receiving on my dashboard. He stated and confirmed that it was a blown bulb and assisted me to make an appointment. I arrived for my appointment on time. When I was greeted, I advised the sales/customer service representative the purpose of my visit. They had me to do a series of things with my lights. (Turn them on blinkers etc). My car was then taking to the back. I waited for almost 2 hours. The representative came and said Mr. Cox your front light bulb is blown. I was like I knew that and confirmed that with you. He then asked me did I want them to fix it? I was very disappointed because I just sat for two hours for them to determine that. When that was already determined before they took my car to the garage. I replied yes and confirmed again that I wanted them to repair it. It took them 20 minutes or less to fix it and I was on my way. I was a little annoyed on how everything went down. They could have advised me that it was going to take a long time. (Set an expectation for a minor repair) and then to come back and tell me that it was my light bulb. 4 stars for this visit. Normally this is a 5-star experience. More

The parts department is good but the mechanics need some help. My suburban was there for two weeks and they couldn’t find the problem with it. On my way home. It started giving me engine trouble again so I help. My suburban was there for two weeks and they couldn’t find the problem with it. On my way home. It started giving me engine trouble again so I took it to. Capital Cadillac they had it for four days and figured it was a cable problem where when the engine was put in at John Thorton, the spark cables weren’t secured, and one of the plug cables came off. More

great service, nice waiting room, great service, great service, great service, good good good good service, great service, good good good good More

My serviceman was very wonderful and it did not take that long for them to service my car And I was very comfortable while waited long for them to service my car And I was very comfortable while waited More

Thank you Mr Yates for your professionalism and patience. I will continue to rely on your experience. I will continue to rely on your experience. More

very good experience. service was great, friendly greeter, wait time was very good. service rep. was knowledgeable. service was great, friendly greeter, wait time was very good. service rep. was knowledgeable. More

Took my car on time, very friendly, nice place to wait. Car finished doing everything I needed Car finished doing everything I needed More

Very good, Great sales rep, Fred Gamble, loan officer was good as well. We’ve used salesman twice. Great customer service. good as well. We’ve used salesman twice. Great customer service. More

Excellent customer service and go the extra mile to for the customer. Would recommend this dealership to all of my friends and family if there in the market for a me or used vehicle. the customer. Would recommend this dealership to all of my friends and family if there in the market for a me or used vehicle. More

I trust them to keep my car and truck in top running condition. So far they have never let me down. condition. So far they have never let me down. More