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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,517 Reviews
Call Service Center (770) 941-8550

1,517 Reviews of John Thornton Chevrolet - Service Center

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August 01, 2023

I had a good experience my associate was good he listened to what I wanted &help me pick my car & I’m happy with my choice I will recommend to my family & friends More

by EVETTEHARVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Hinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t think of her name but I think Shondra ask Grant who closed me out
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Aug 03, 2023 -

John Thornton Chevrolet responded

Congrats and thanks!! Teamwork always works.

August 01, 2023

The prople at John Thornton Chevrolet has always treated me like family. I will always buy my trucks from them. I currently have 5. More

by joe@tuggleconstruction.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ramsdell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Adkison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
RUSS LISCOMB
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

John Thornton Chevrolet responded

Thanks very much

July 28, 2023

Customer service awful! Communication awful! Wrong Diagnosis and I paid for it! Not good! Kurt tried to make it right! But wasn’t good enough More

by KMBOSLEY1385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Hedmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginald Widener
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Jul 31, 2023 -

John Thornton Chevrolet responded

Thanks for getting with Kurt. I know he (and our entire staff) tries his best for customer satisfaction.

Jul 31, 2023 -

KMBOSLEY1385 responded

I had to bring my car back twice because of misdiagnosis! I told Kurt and Reggie what the diagnosis was because I took it to another auto shop 1st! So I brought it to Chevrolet because I knew the service was covered under warranty! Well Reggie gave a different diagnosis which cost me $1485!! Then the check engine light came back on which indicated the 1st diagnosis I told them it was! My CAT-CONVERTER!! I felt as though I was SCAMMED BEING A WOMAN! They gave me a loaner vehicle so I can get back and forth! But no one offered my money back! When I hand my Acura almost same situation! But they made it right and ATE $3200 for they mishap! That’s what I think is GREAT CUSTOMER SERVICE! TAKING RESPONSIBILITY AND HOLDING YOUR EMPLOYEES ACCOUNTABLE

July 27, 2023

They fixed the issue. However I didn’t feel any sense of urgency nor did they care if I understood what the fix was or if I was happy. More

by KEVINDART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Hedmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

John Thornton Chevrolet responded

Thanks for letting us know. I'm glad everything was completed. We always strive for complete satisfaction. I'll get this addressed

July 26, 2023

IT WAS PLEASURE WORKING WITH THESE GUYS THEY WERE HELPFUL WHEN I WAS CHECKING ON DELIVERY OF MY VEHICLE AND ALSO GETTING IT DELIVERED TO ME . More

by RICHARD@SOUTHERNDOORPLY.COM
Recommend Dealer
Yes
Employees Worked With
Dino Hill
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July 26, 2023

Charged me for something I could’ve waited on after I told him it was something that I had a warranty on! I could’ve save myself $1485! Awful SERVICE More

by KMBOSLEY1385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Hedmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginald Widener
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July 24, 2023

Brian Cosgrove was a fantastic Salesperson to work with. The Sales Manager was very flexible and helped me to have a good feeling about buying two used vehicles in one day. More

by JASBRICE2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cosgrove
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Jul 25, 2023 -

John Thornton Chevrolet responded

Thank you

July 14, 2023

Everyone here is awesome and nice. They do great work. I will continue to go here. More

by Krismann4us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rivera, Brenden Boyd
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Jul 15, 2023 -

John Thornton Chevrolet responded

Thanks.

July 11, 2023

The service provided was outstanding. Ryan took the time to actually listen, which aided in his ability to finally identify the problem with my vehicle. More

by lewisbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Grizzle
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Jul 15, 2023 -

John Thornton Chevrolet responded

Thanks

July 11, 2023

The service was good but the amount of time was way more than the service person said it was going to take. More

by OSCARFULCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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