John Thornton Chevrolet - Service Center

I had a fantastic experience at John Thornton Chevrolet I was under no pressure to purchase a truck I looked at three trucks and that third truck was the one. and the hospitality was great! was under no pressure to purchase a truck I looked at three trucks and that third truck was the one. and the hospitality was great! More

Good experience for me I will bring my car back when it need to be serviced. need to be serviced. More

We had excellent service. Our salesperson was kind, patient and very thorough with all the details we needed to understand the features and details of the new vehicle. We are Our salesperson was kind, patient and very thorough with all the details we needed to understand the features and details of the new vehicle. We are very pleased and will return to Thornton Chevrolet for out next purchase. More

Waaay Tooo Pricey Time Frame is ok sometimes Please start explaining what was done to the vehicle start explaining what was done to the vehicle More

I suppose to received my part for my car, which I have not received yet and no word from the dealership. I need to hear from them or I will give the car back. not received yet and no word from the dealership. I need to hear from them or I will give the car back. More

Great service and everyone is very professional. Will not go any place else for service. Will not go any place else for service. More

I always bring my cars to get serviced here. It is always an experience of great customer service. It is always an experience of great customer service. More

Honestly, if I could rate below a 1 I would. This is the worst service department in Douglasville. I'm not sure as to why John Thornton want anyone to rate the service because nothing is being d This is the worst service department in Douglasville. I'm not sure as to why John Thornton want anyone to rate the service because nothing is being done about it. They are still blaming lack of staff on Covid and the world has moved on from that. If you make an appointment, you would think that your car will be service on the appointment time. It takes them 2 to 3 hours on your appointment time to do a oil change. Its even longer to fix a patch in your tie. I have purchased 4 cars from this dealership and was going to make a mistake by purchasing my 16 year old daughter car from here. I refuse to continue to support this dealership when they can't seem to get the service department in order. This should be the main department they work on because after you purchase your car, this department you deal with throughout the life of your car. But its the same thing over and over. I would not recommend anyone to go here. More

Love this dealership! Helpful people with lots of information! Always a joy!! Good experience for me Helpful people with lots of information! Always a joy!! Good experience for me More

Always professional, courteous, and explain everything as well as answering all my questions. Highly recommend!!! well as answering all my questions. Highly recommend!!! More