John Thornton Chevrolet - Service Center

I bought a car that they did the minimum service on. I knew that the AC needed charging and didn't mind if it was added to the price of the car. They didn't even try to fix the problem or offer to servi I knew that the AC needed charging and didn't mind if it was added to the price of the car. They didn't even try to fix the problem or offer to service it. I'm a 65 year old disabled man with a heart condition and AC in Georgia is a necessity. The front tires have punctures on the sides and they didn't say if they checked the coolant. I have bought a car from John Thornton before so this is why I came back....... big mistake. No even contacted me from my calls to get service that I am willing to pay for. I know the car was bought"as is" but I expected better from John Thornton. I can't recommend anyone to purchase from John Thornton because I'm not satisfied with my purchase and no one seems to care. The name is Vance Thomas and I'm at 5997@comcast.net or 404 933 6560......... I'll be waiting and waiting and waiting and............ waiting. More

Matthew and the entire service department were thorough and timely. Thank you for a job well done. and timely. Thank you for a job well done. More

The Dealership was clean and easy to get in and out. No problems and everything went well No problems and everything went well More

I made an appointment with Service Advisor Jarod Powell about a week before my service visit to get a set of tires and oil change service for my Tahoe. Also, two recalls for software updates were taken ca about a week before my service visit to get a set of tires and oil change service for my Tahoe. Also, two recalls for software updates were taken care of as well. Everything was done in about 3 hours, which I believe was pretty good for all that had to be done. I've been a Thornton Chevrolet customer since 2005, and it's nice to see familiar faces when I come in. Just about everyone there has helped me at one time or another, including Jarod who helped me a couple years ago when I had valve lifter failure on a Silverado and it was in the shop for an extended time, during the pandemic when there was a shortage of loaner vehicles. More

My experience with Thornton was good. Mat kept us informed on the progress of our repair. He cares about his customers and represents Thornton Chevrolet well. I would certainly recommend Mat kept us informed on the progress of our repair. He cares about his customers and represents Thornton Chevrolet well. I would certainly recommend this dealership to anyone. More

They were on time and very detailed about what they were doing. They were very friendly. doing. They were very friendly. More

Drop off was smooth so was pick up. I received a call during service for recommended/ due services everyone was friendly and the rep Orlando was amazing through the whole process I received a call during service for recommended/ due services everyone was friendly and the rep Orlando was amazing through the whole process More

I never have any issues with service or the staff. Their communication is always on point. They never make a move without letting you know first. Their communication is always on point. They never make a move without letting you know first. More

They broke my car and would not admit to it. I had to take it to another place and spend thousands on repairs. Very rude staff. I had to take it to another place and spend thousands on repairs. Very rude staff. More

Very friendly service also very Tenant and make sure we were comfortable while we waited and they gave us a escort home and picked us up when our service was ready. Awesome job we’ve had since we’ve purcha were comfortable while we waited and they gave us a escort home and picked us up when our service was ready. Awesome job we’ve had since we’ve purchased new cars in the past. More