John Thornton Chevrolet - Service Center

The service at this location is phenomenal. Very friendly and professional. They analyzed and recommended that I did a preventive service which turned out to be well worth it. I would definitel Very friendly and professional. They analyzed and recommended that I did a preventive service which turned out to be well worth it. I would definitely recommend John Thornton Chevrolet to anyone with car maintenance. Thanks again guys. Great job as always. More

It was a very smooth process and everyone was very helpful. The experience was superb. helpful. The experience was superb. More

Deplorable customer service. Kept our car for a week and did NOTHING! Cost us over $300 for a rental car with no repair done. Why even make an appointment with a customer if you Kept our car for a week and did NOTHING! Cost us over $300 for a rental car with no repair done. Why even make an appointment with a customer if you have no intention of honoring it at all? No one was helpful in the least on the phone and even lied to us repeatedly about the status of our vehicle. We never even got a loner vehicle. Not even an apology for the terrible and inconsiderate teatment of a long-time customer and it felt like no one at the dealership even cared. Extremely disappointed! More

My vehicle was in for the regular service. I asked the adviser to please have my tire air pressure checked. A few days later my OnStar report came in. The air pressure was low in one of the I asked the adviser to please have my tire air pressure checked. A few days later my OnStar report came in. The air pressure was low in one of the tires. I checked the pressure on the system and it showed the tire low. Then I made a trip to Discount Tires on E-W Conn, they have a bay just for checking tire pressure and they put the air in the tire. This makes me wonder what else your service department didn't do. More

The service was excellent customer service was awesome,I would recommend to friends and family. awesome,I would recommend to friends and family. More

Excellent service, Advisor was very through , in explaining what he thought!!!Noel Diaz, service Adv. explaining what he thought!!!Noel Diaz, service Adv. More

The reason I'm giving for this rating, is because I had to go back for the same issue, I already had a couple of days before this incident. The first time I think the associate forgot I was there. Because to go back for the same issue, I already had a couple of days before this incident. The first time I think the associate forgot I was there. Because I was there for over five hours before I got my vehicle back. I had to go and remind him that I was there. Then he told me there wasn't anything wrong with my vehicle. A couple of days later I had the same issue. I was told that it was the battery which I was the reason I came there before. The second time I brought my vehicle back was great. And Your staff was their usual high quality customer service team. More

Service dept. is great. They have always been good to me. No complaints at all. is great. They have always been good to me. No complaints at all. More

Excellent Customer service and Total Care. Team provided great end to end process of purchase and out the door in a timely manner. Team provided great end to end process of purchase and out the door in a timely manner. More

Very professional! Handle my service in a prompt and timely manner. Very friendly and even had coffee for me in waiting area! Will definitely be back! Handle my service in a prompt and timely manner. Very friendly and even had coffee for me in waiting area! Will definitely be back! More