John Thornton Chevrolet - Service Center

I’m waiting for a coolant flush and I asked the service advisor. I said did we make sure that the auto mechanic technician removed all the excessive coolant, leftover coolant he saw you most definitely but advisor. I said did we make sure that the auto mechanic technician removed all the excessive coolant, leftover coolant he saw you most definitely but when I got my car back to the service bay, not only did he not check it, but I did so I wanna check it. There was in fat, coolant, residue, and spillage on the top of my Engine area on top of the cooling fans on the fans on top of the radiator around the radiator and around some of the hoses I’m a certified mechanic and I’ve had some issues with your dealership before couple years ago. Oil change you guys nearly had to repaint my car. The mechanic had leaned up against the front bumper with something and it had scarred my front bumper cover. Luckily, I had it 3M wrapped clear wrapped after you guys painted it , so it took a while to get all the imperfections off the front end that was done at your dealership. There was also excessive oil up on top of the engine cover so I trust your dealership overall, our old agency I used to work for the police agency I work for we had a lot of work done with you guys. I’m familiar with service technicians, the level of expertise they have on each type of job , so my car had to go back to service from the service bay so that they could clear off the excessive coolant that was left to believe that’s coolant does not disappear and my car smelled like coolant inside the car and around the car so that was a dead giveaway More

My rep is always displays good customer service support; service doesn’t take long; very informative service doesn’t take long; very informative More

I have been a customer since 1979. They are great folks, both the sales and service folks. I always get my vehicles serviced there. I have recommended them to family and friends on man They are great folks, both the sales and service folks. I always get my vehicles serviced there. I have recommended them to family and friends on many occasions. If one does not buy their new or used vehicle/s there, they are missing an opportunity for great service and deals. More

The salesman was very helpful and worked with me on everything and answered every question that I had everything and answered every question that I had More

The staff was professional and efficient. I am very satisfied with my service. I will go back. I am very satisfied with my service. I will go back. More

The service was excellent and not along wait time costs was not bad at all costs was not bad at all More

Made appointment was given a price. Show up and it's a different price. xxx Show up and it's a different price. xxx More

No sense of urgency. Did offer a loner car and I asked can my battery be tested I was told it would still be 179.00 there was no solution and I’m still without a vehicle Did offer a loner car and I asked can my battery be tested I was told it would still be 179.00 there was no solution and I’m still without a vehicle I’m also on oxygen and this is upsetting More

I have brought my vehicle to John Thornton multiple times and each time I leave I feel like my car is in good hands. The only complaint I could make is I could tell there was some schedule pressure this last and each time I leave I feel like my car is in good hands. The only complaint I could make is I could tell there was some schedule pressure this last time I visited, there was some oil spilled under the hood which smelled awful and smoked under the hood until it burnt off scared the attendant in the drive thru at Chick-fil-a. Every person who gives you information and checks you in at maintenance is a gem and they were so kind even while my toddler was throwing a I’m ready to go right more tantrum. Even after moving to another side of Marietta I still choose to bring my car back to John Thornton for service. More

THE SERVICE WAS INCREDIBLE. I BRING MY VEHICLE IN TO THE SERVICE DEPT FOR PACIFIC NEEDS AND THEY ALWAYS HELP ME GET ON MY WAY. I BRING MY VEHICLE IN TO THE SERVICE DEPT FOR PACIFIC NEEDS AND THEY ALWAYS HELP ME GET ON MY WAY. More