John Thornton Chevrolet - Service Center

We were not satisfied with what we felt was a failure to keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us infor keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us informed on the day of repair about the progress in making the repair. We were also charged (not just charged, but we believe an excessive amount) for the replacement of a failed battery in our remote on a new Chevy, yet our Ford remotes have not needed a battery change in over ten years of use. More

Normally the service at John Thornton is pretty good, but on my last visit it was not what I would have expected. I was there for what turned into 5 hours for an oil change with a tire rotation and front en on my last visit it was not what I would have expected. I was there for what turned into 5 hours for an oil change with a tire rotation and front end alignment. I had a tire sensor that ended up needing to be replaced and when they put the tire back on the rim, they put it on backwards. When I brought up the fact that there was something "different" about 1 out of 4 tires, then it was as if I was crazy. Once the service adviser figured out the issue, he sent the vehicle back for what he made seem like a "quick correction" which actually turned into an additional HOUR of waiting. More

Our service advisor Jared Powell was excellent in making sure my repair was done well. sure my repair was done well. More

Communication with my salesman and my Internet sales person was very prompt delivery and trade-in of my vehicle in Florida went very smoothly. I had a very good experience person was very prompt delivery and trade-in of my vehicle in Florida went very smoothly. I had a very good experience More

I found my experience comforting. The environment was excellent and service satisfactory. I would highly recommend Chevrolet to my none American car driving friends and John Thornton The environment was excellent and service satisfactory. I would highly recommend Chevrolet to my none American car driving friends and John Thornton Chevrolet to my Chevrolet driving friends needing service. Permit me to Thank You! More

They are fine, not excellent. Advisor came to me to tell me he was replacing my battery. When I checked out, the story changed. Advisor came to me to tell me he was replacing my battery. When I checked out, the story changed. More

I'm very satisfied with the service I've been receiving. Bryon have treated me like if I was a family member. Best customer service I have ever received. Bryon have treated me like if I was a family member. Best customer service I have ever received. More

Great experience with Tyler and Brandon (finance). There were a couple of things I wanted fixed and they made sure it all was taken care of perfectly! There were a couple of things I wanted fixed and they made sure it all was taken care of perfectly! More

Service was excellent and quick with much care and quality review. Service Manager was an all-star. quality review. Service Manager was an all-star. More

I recently purchased a truck from John Thornton. The entire purchase was fast and easy. We did have one little item that needed to be fixed on the truck. Grant, the salesman, went above and beyond t The entire purchase was fast and easy. We did have one little item that needed to be fixed on the truck. Grant, the salesman, went above and beyond to make sure it was taken care of. Derek was also wonderful and followed up with me during the process. I can’t say enough about these two for what they did for me. I will recommend this dealership to anyone. Thank you to both of you! More