John Thornton Chevrolet - Service Center

Warranty work and recall Very good experience at Thornton Chevrolet. They repaired the starter in my 2018 Chevrolet Cruze, and also did some recall work on it while it was th Very good experience at Thornton Chevrolet. They repaired the starter in my 2018 Chevrolet Cruze, and also did some recall work on it while it was there. They provided me with a very nice loaner to get me back and forth to work. More

To much time not good info Had a apptfor 8:00am for a software update recall, told it would only take one hour to a hour in a half to complete I was there for three and a half h Had a apptfor 8:00am for a software update recall, told it would only take one hour to a hour in a half to complete I was there for three and a half hours I do understand things happen just let the customer know so we can be aware, I did talk with a female supervisor and she was very helpful and Pleasant She made things happen for me, when I check on my truck two in a half hour later there have not even starting the process that’s when I call the supervisor and everything change for the good thank you More

Always Excellent Service I have been going to John Thornton Chevrolet to service my vehicles for years. The staff is always nice and respectful. The service is always great. I I have been going to John Thornton Chevrolet to service my vehicles for years. The staff is always nice and respectful. The service is always great. I have no complaints with this service center and would recommend to my family and friends. Thank you for your service. More

Transmission went out and cracked Exhaust manifold Bryon was very professional and did a great job keeping me informed of the status of my repair and the process. He clled when they found the crack in Bryon was very professional and did a great job keeping me informed of the status of my repair and the process. He clled when they found the crack in the manifold so that I could go ahead and get that fixed as well. I appreciated that he arranged for me to get a loaner car and i didnt have to try and search for or go through the expense of a rental. molly made the loaner process quick and efficient. I will be back when I need something else. More

SERVICE Great service. The service dept. was fast and efficiant. No pressure or surprises from anyone. The guy in parts (Chad ) was also very helpful. THANKS Great service. The service dept. was fast and efficiant. No pressure or surprises from anyone. The guy in parts (Chad ) was also very helpful. THANKS More

Dent on door Prior to getting my car serviced at the dealership, I hand washed my car the evening before... I opted to clean the inside of the car until the servic Prior to getting my car serviced at the dealership, I hand washed my car the evening before... I opted to clean the inside of the car until the service was complete. Walking into the service center, I was not greeted only looked at, after speaking I asked the guy that wass closest to the door (I don't know his name) did I park in the right spot, he replied yes that is fine and directed me to next available person. The older guy on the far end (he was straight forwarded which is fine). He asked the general questions, What brings you in here? Do you have an appointment? etc. I advise him that I wanted the complete care service, there was a recall on the car and No, I didn't have an appointment set. He then advised me that it would take around 1 - 1 1/2 hr to complete and that he would work me in. Im not sure how long it actually took to complete to service because I was talking to the parts guy about weather mats and to other employees of the dealership. Returning to the service office, the older guy did state that he was looking for me..(they are much friendlier on the other side...lol). After leaving the dealership I went home (house) and decided to go ahead and place my business magnets on the front car door. Upon me doing so, I notice the nice size dent that was left on my front passage door in the crease area... Everytime I look at the door I become upset and disappointed because I took my car to the dealership to be taken care of, not for it to get damaged. The following day, it was raining, so I had to use my windshield wipers and guess what I found another issue that I didnt have before going to get my car service. Let's just said this I'm not sure what happened over in the service department but this is a brand new car. Like I just purchased this car the end of June, there is no way my left wipers should be bad already. I will not get my car serviced here again. The Parts, Sales, Customer Service, Finance, and even Allstate, I've had great experiences with them all, they really set the bar high. Also going off the experiences that I've had with the other departments, the expectations that I had for the service center was unmatched. More

Best service & sales department Brad at John Thornton always make sure every interaction is pleasant and an opportunity to learn more about my vehicle. I will not take my vehicle to Brad at John Thornton always make sure every interaction is pleasant and an opportunity to learn more about my vehicle. I will not take my vehicle to any other dealer for service. The sales department is friendly & knowledgeable. They’re not pushy and operate with integrity. More

On time service They have always helped in every way I have asked and kept me informed me as to what was happening as worked was being done They have always helped in every way I have asked and kept me informed me as to what was happening as worked was being done More

Excellent Service on my Vehicles I have done very well with Thornton Chevrolet servicing my vehicles. When I make an appointment, they stand good on the time of the appointments. Whe I have done very well with Thornton Chevrolet servicing my vehicles. When I make an appointment, they stand good on the time of the appointments. When I need service with no time to make an appointment, they get me in just as soon as they possibly can. They understand the importance of having a vehicle serviced ASAP. More

RECALL NOTICE EVERYTHING WAS READY WHEN I GOT THERE EVERYONE WAS NICE AND OFFERED ME SOMETHING TO DRINK, TOLD ME ABOUT THE SNACKS AVAILABLE FOR MY PLEASURE EVERYTHING WAS READY WHEN I GOT THERE EVERYONE WAS NICE AND OFFERED ME SOMETHING TO DRINK, TOLD ME ABOUT THE SNACKS AVAILABLE FOR MY PLEASURE More