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John Thornton Chevrolet - Service Center
Lithia Springs, GA
1,527 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,527 Reviews of John Thornton Chevrolet - Service Center
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November 30, 2018
Service I have always use John Thornton Chevrolet. The Service Manager, Gary Rogers is top the best. We service most of our fleet through this dealership. I have always use John Thornton Chevrolet. The Service Manager, Gary Rogers is top the best. We service most of our fleet through this dealership. More
by thecarters2008
Verified CustomerEmployees Worked With
November 30, 2018
Ms Rhonda with 6 I always have a good experience when I come to this location. They have some that I don't think offer good customer service... But the ones I have to I always have a good experience when I come to this location. They have some that I don't think offer good customer service... But the ones I have to interact with for my service visits are always good. More
by raineys7
Employees Worked With
November 29, 2018
Initial service 2018 Silverado Tim Yates made me feel confident that my new truck was being taken care of. Dino and Ash also took care of other concerns. Why isn't the "KING" of you Tim Yates made me feel confident that my new truck was being taken care of. Dino and Ash also took care of other concerns. Why isn't the "KING" of your detail shops photo is not on here? Thank you for cleaning my truck to a showroom finish, Nick King. More
by kskirkland
Employees Worked With
Tim Yates and Nick King, Dino Hill, Ash Sidik, Mike Hemingway
November 29, 2018
Great 👍 Good customer service the wait time was great I was very pleased with all the people who was involved in my service to my car Good customer service the wait time was great I was very pleased with all the people who was involved in my service to my car More
by dafalconfan
Employees Worked With
Larry Hydrick, Jade Battiest
November 29, 2018
Great service! Always have a good experience when I have our car serviced. Customer service is great—pleasant and efficient. The time my car was ready to go before I Always have a good experience when I have our car serviced. Customer service is great—pleasant and efficient. The time my car was ready to go before I expected! More
by SIDODSON
Employees Worked With
RJ
November 26, 2018
Got me out of the in 30 minutes!!! I came in on black Friday needing an oil Change. The service department got me out of there in 30 min!!! I can’t thank them enough for making me a pr I came in on black Friday needing an oil Change. The service department got me out of there in 30 min!!! I can’t thank them enough for making me a priority !! More
by ANGELINADFLOW
Employees Worked With
James `DeKosta
November 22, 2018
Problem Solved & Service Advisor Jarod is Great I would like to give a very big, appreciative THANK YOU to my Service Advisor Jarod & anyone else who worked on my car. Excellent customer service fro I would like to give a very big, appreciative THANK YOU to my Service Advisor Jarod & anyone else who worked on my car. Excellent customer service from Jarod From the time I dropped my car off, during the month wait, AND when I picked it up my vehicle. He was very friendly, actively listened to my concerns, gave knowledgeable thoughts about my issues, and he provided answers to all of my many questions. He was able to explain “Mechanic Talk” in a way that I could understand. He showed genuine concern, & communicated with me regarding my vehicle status well. this was a great experience especially after being very disappointed with the first dealership that “serviced” my car. I might as well have not taken it to them (Steve Rayman Chevy Smryna, Ga). I am completely satisfied with the service that I received from JOHN THORNTON and will be returning for future services. Thanks for listening. More
by JOANNERSIMMONS
Employees Worked With
Donna whom processed my loaner car
November 21, 2018
AWESOME SERVICE! Had to take my truck back to have a strange noise diagnosed and fixed and other than the drive there the service was great! Really liked the way my se Had to take my truck back to have a strange noise diagnosed and fixed and other than the drive there the service was great! Really liked the way my service rep. (Tim Yates) called and kept me up to date on daily progress ,was always available to ask questions ,willing to help out and very quick to respond. Made the whole experience feel a little more personal rather than just a job with a number. THANKS TIM! And the whole crew. More
by WHEELERS1993
Employees Worked With
Tim Yates
November 20, 2018
Service Came in for a multi point inspection 11/19/18 & didn’t get the offer. They didn’t top fluids(Antifreeze) or rotate the tires. These things had to be p Came in for a multi point inspection 11/19/18 & didn’t get the offer. They didn’t top fluids(Antifreeze) or rotate the tires. These things had to be pointed out and the service rep acted as if I was lying when I’m paying for the service. He was able to call the service tech and get antifreeze topped but what else could have not been checked? Gave excuse that tires had to many weights on it so they didn’t rotate. God forbid something hAppens while headed to Fl fir the holidays due to poor service. I took my silverado to chevy dealer for certificated care of my care and service. Highly disappointed and I should have spoken with a general manager on Monday even tho they took care of the $49.00 fee, my care service and safety is worth more that $49.00. More
by FHOXIE
Employees Worked With
Victor Harris
November 17, 2018
Never disappointed They always treat me right. I needed to be out by a certain time and they have not disappointed me yet. The staff and service is awesome. They always treat me right. I needed to be out by a certain time and they have not disappointed me yet. The staff and service is awesome. More
by semoore52
Employees Worked With
Matt
