John Thornton Chevrolet - Service Center

SERVICE Great service. The service dept. was fast and efficiant. No pressure or surprises from anyone. The guy in parts (Chad ) was also very helpful. THANKS Great service. The service dept. was fast and efficiant. No pressure or surprises from anyone. The guy in parts (Chad ) was also very helpful. THANKS More

Dent on door Prior to getting my car serviced at the dealership, I hand washed my car the evening before... I opted to clean the inside of the car until the servic Prior to getting my car serviced at the dealership, I hand washed my car the evening before... I opted to clean the inside of the car until the service was complete. Walking into the service center, I was not greeted only looked at, after speaking I asked the guy that wass closest to the door (I don't know his name) did I park in the right spot, he replied yes that is fine and directed me to next available person. The older guy on the far end (he was straight forwarded which is fine). He asked the general questions, What brings you in here? Do you have an appointment? etc. I advise him that I wanted the complete care service, there was a recall on the car and No, I didn't have an appointment set. He then advised me that it would take around 1 - 1 1/2 hr to complete and that he would work me in. Im not sure how long it actually took to complete to service because I was talking to the parts guy about weather mats and to other employees of the dealership. Returning to the service office, the older guy did state that he was looking for me..(they are much friendlier on the other side...lol). After leaving the dealership I went home (house) and decided to go ahead and place my business magnets on the front car door. Upon me doing so, I notice the nice size dent that was left on my front passage door in the crease area... Everytime I look at the door I become upset and disappointed because I took my car to the dealership to be taken care of, not for it to get damaged. The following day, it was raining, so I had to use my windshield wipers and guess what I found another issue that I didnt have before going to get my car service. Let's just said this I'm not sure what happened over in the service department but this is a brand new car. Like I just purchased this car the end of June, there is no way my left wipers should be bad already. I will not get my car serviced here again. The Parts, Sales, Customer Service, Finance, and even Allstate, I've had great experiences with them all, they really set the bar high. Also going off the experiences that I've had with the other departments, the expectations that I had for the service center was unmatched. More

Best service & sales department Brad at John Thornton always make sure every interaction is pleasant and an opportunity to learn more about my vehicle. I will not take my vehicle to Brad at John Thornton always make sure every interaction is pleasant and an opportunity to learn more about my vehicle. I will not take my vehicle to any other dealer for service. The sales department is friendly & knowledgeable. They’re not pushy and operate with integrity. More

On time service They have always helped in every way I have asked and kept me informed me as to what was happening as worked was being done They have always helped in every way I have asked and kept me informed me as to what was happening as worked was being done More

Excellent Service on my Vehicles I have done very well with Thornton Chevrolet servicing my vehicles. When I make an appointment, they stand good on the time of the appointments. Whe I have done very well with Thornton Chevrolet servicing my vehicles. When I make an appointment, they stand good on the time of the appointments. When I need service with no time to make an appointment, they get me in just as soon as they possibly can. They understand the importance of having a vehicle serviced ASAP. More

RECALL NOTICE EVERYTHING WAS READY WHEN I GOT THERE EVERYONE WAS NICE AND OFFERED ME SOMETHING TO DRINK, TOLD ME ABOUT THE SNACKS AVAILABLE FOR MY PLEASURE EVERYTHING WAS READY WHEN I GOT THERE EVERYONE WAS NICE AND OFFERED ME SOMETHING TO DRINK, TOLD ME ABOUT THE SNACKS AVAILABLE FOR MY PLEASURE More

Best car buying experience I haven’t had any issues with this dealership as of yet, I would totally buy another car from here in the future, friendly service and great atmospher I haven’t had any issues with this dealership as of yet, I would totally buy another car from here in the future, friendly service and great atmosphere with highly knowledgeable employees. Service staff was friendly and helpful also. More

Two Thumbs Up Great job on my Cruze it didn't take that long to get my car fixed,oil & tires changed and purchase a new tire again thanks! Great job on my Cruze it didn't take that long to get my car fixed,oil & tires changed and purchase a new tire again thanks! More

Vehicle Recall Repair Dropped off my vehicle early that morning and it was repaired before I got off work as well as they fixed the problem that I inquired about. Dropped off my vehicle early that morning and it was repaired before I got off work as well as they fixed the problem that I inquired about. More

New Truck Accessory The dealership service department was quick professional and courteous. Always treated great this is my go to dealership from now on. So happy I fo The dealership service department was quick professional and courteous. Always treated great this is my go to dealership from now on. So happy I found them. More