John Thornton Chevrolet - Service Center

Our vehicle shopping experience was excellent and was made possible by Marva who was very professional and made the process very enjoyable! Thank you Marva! made possible by Marva who was very professional and made the process very enjoyable! Thank you Marva! More

They were very helpful and they made me want to come back. The only thing is, I have a lot of miles on my truck and was told that they wouldn't work on it, because of the mileage. back. The only thing is, I have a lot of miles on my truck and was told that they wouldn't work on it, because of the mileage. More

I have always been well pleased with John Thornton Chevrolet since 1983, when I first purchased a vehicle from them. Chevrolet since 1983, when I first purchased a vehicle from them. More

Great Customer Service from beginning to end. I’m very pleased with the service I received. I’m very pleased with the service I received. More

I trust their work overall, but I keep having to go back to my car and check things. They have left smudges on my hood dirt all on top of the engine cover my coolant system flush. They left coolant all over to my car and check things. They have left smudges on my hood dirt all on top of the engine cover my coolant system flush. They left coolant all over the front of the car underneath the hood I do not typically go there for oil changes anymore. The first oil change I did there my front of my car was messed up. I had just had the car repainted with a clear wrap, put on the front bumper. If I had not done that they would have probably had to repaint my front of my car it looked like the mechanic had leaned up against the car with something on his belt, like a set of keys or something I’m a certified mechanic and typically I change my own oil. Also sometimes when I call and get a price on the phone it differs from when I come in and get the service done. It’s always a difference so the staff needs to be better trained about giving prices. More

I m not happy whit the work on my truck I need to call gm to see about this truck is not driving well to see about this truck is not driving well More

Great and professional service I came in for an oil change and walked out with a brand new car which so far I love. I got a great deal as well change and walked out with a brand new car which so far I love. I got a great deal as well More

I found everyone to be very professional and eager to help make the transition into my new vehicle. I was very upset and frustrated after leaving the service dept which they too were very professional, help make the transition into my new vehicle. I was very upset and frustrated after leaving the service dept which they too were very professional, More

Great service and always feed back on any problems. We only have a few fleet vehicles but Brian always get us in in a timely manner and the trucks are repaired and returned quickly. We only have a few fleet vehicles but Brian always get us in in a timely manner and the trucks are repaired and returned quickly. More

The last time I was there, they did not do all the services I was scheduled for (Engine oil change, transmission service, tire rotation). The transmission service was mistakenly forgotten. My tire key services I was scheduled for (Engine oil change, transmission service, tire rotation). The transmission service was mistakenly forgotten. My tire key was not put back in the truck and I had to come back to pick up after the weekend. I went elsewhere to have the next services performed. I decided to give another try. I scheduled engine oil change, tire rotation and balance, and transmission service. I was told the truck shows needing coolant change and radiator flush. (60K miles on the truck). Was told I was wrong when I questioned, and a transmission service was not due. Per the manual that came with my truck, coolant change/flush is needed at 100K miles, transmission is needed every 30K. I denied coolant flush and was quoted over $100.00 to balance and rotate tires, which I voiced opinion on. Absolutely ridiculous! Upon pick-up, I was told the price changed because they did quote too much for tire rotate and balance but they underquoted the transmission service and the total would be more than expected. The 2021 GM truck was thought to have a different transmission in it. I have been doing this all my life. I am a Reginal Service Manager for Class 8 trucks. My Service Writers wrong doings are not passed along to the customer when all information was provided and correct. The past two visits have left a distaste. More