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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,522 Reviews

1,522 Reviews of John Thornton Chevrolet - Service Center

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April 24, 2019

Great service - no surprises. All work was performed exactly as expected and on time. Also shuttle service for lunch greatly appreciated. The tire rotation was unexpected and also More

by dutchpiper18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

John Thornton Chevrolet responded

Striving to be the best. Thank you!

April 23, 2019

The service was great and quick. The service was great they took care all my needs,and gave me an up date on my tires and the tread life of my tires,and they gave me an up date on my More

by milton,whatley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Conyers, Matt Conyers
May 06, 2019 -

John Thornton Chevrolet responded

Thank you!!

April 19, 2019

Very professional and timely work. I have done business with JTC for many years. I have have been very satisfied with the service department. And I have bought several vehicles over the More

by GKIRBY43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Adkison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

John Thornton Chevrolet responded

We appreciate your loyalty. Thank you

April 15, 2019

Oil change and tire rotation Time for my oil change and tire rotation. I had made an appt. for Fri. they took my truck right away. They were through within one hour More

by WARREN4646
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
May 06, 2019 -

John Thornton Chevrolet responded

Thanks for your feedback

April 15, 2019

Thornton Chevrolet really cares about your car. The guys at this dealership really helped me. No one else could figure out what was going on with my car, but they did. They were always kind and kept More

by elizabethlwebb88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Beltran
May 06, 2019 -

John Thornton Chevrolet responded

Thank you.

April 14, 2019

THIS IS GARBAGE THIS CAR HAS BEEN PARKED OR AT DEALERSHIP ITS TO MUCH NOW IT HASN'T WORK FOR THE DAY IT WAS PURCHASES. AT THIS POINT NEED SOMETHING ESLE More

by sthomas1127st.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrod Powell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Yates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Yearta, Reginald Widener, Matt Conyers
May 03, 2019 -

John Thornton Chevrolet responded

I'll get with our service manager to see what is going on.. Thanks for your feedback.

May 06, 2019 -

John Thornton Chevrolet responded

Have you contacted the service manager? What options do you have? Is it resolved?

April 13, 2019

Excellent Service Service always done timely and correctly. Easy to get an appointment to get service done. Bryon Steinke is an excellent service writer. Would only go More

by LDROEBUCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

John Thornton Chevrolet responded

We appreciate you. Thank you!

April 11, 2019

Had oil change Didn't have an appointment, just came in for an oil change. Matt was very friendly and said it would take about an hour. The service was very quick. V More

by CDINGEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Conyers
May 06, 2019 -

John Thornton Chevrolet responded

Thank you!

April 10, 2019

Routine Service Visit I brought my Colorado in for a routine oil change, oil filter, tire rotation and inspection and found the staff to be friendly and helpful as usual, a More

by JBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Conyers
May 06, 2019 -

John Thornton Chevrolet responded

Thank you for your repeat business.

April 10, 2019

Walk-In I needed one of the front headlight bulbs replaced. I didn't have an appointment, The customer service person was told what was wrong and I went int More

by nozama48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I worked with a person at the front desk and do not remember his name but really appreciated Looking at the pictures, it might have been Steve Reid.
May 06, 2019 -

John Thornton Chevrolet responded

Thank you for your patience!

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