John Thornton Chevrolet - Service Center

Quick and attentive service Bryon at the service desk is a straight shooter and courteous. He and the service techs diagnosed my A/C problem and had it fixed and I was out the do Bryon at the service desk is a straight shooter and courteous. He and the service techs diagnosed my A/C problem and had it fixed and I was out the door in less than 3 hours. Because of the issue, Bryon called GM to see if they would help with the cost and they did, dropping the price from $1,100 to $350. Outstanding work overall. More

Very professional service, The service center always review the problem and get back to you with a time of completion and a price so you are prepared. Alway ready when they give The service center always review the problem and get back to you with a time of completion and a price so you are prepared. Alway ready when they give you an estimate time to complete your repairs. More

Redo a recall Well I have had my car for about six years, and I have always brought it here for anything. I have not had any problems so I will keep bring it to JT Well I have had my car for about six years, and I have always brought it here for anything. I have not had any problems so I will keep bring it to JTC. More

Took care of all my car services I will always bring my car into John Thornton Chevrolet. I believe in their work! I know they will do their job in excellent standard. I will always bring my car into John Thornton Chevrolet. I believe in their work! I know they will do their job in excellent standard. More

Good work. A good dealership. Had appointment. Thing's went fine. WILL return for next service. They always perform in a timely manner. Thank you so much. A good dealership. Had appointment. Thing's went fine. WILL return for next service. They always perform in a timely manner. Thank you so much. More

Customer Service The customer service is always great. I love those guys at John Thornton. They are the best! Always in and out service and advise if anything wrong. The customer service is always great. I love those guys at John Thornton. They are the best! Always in and out service and advise if anything wrong. More

Battery replacement gone wrong I have done business with them for 40 years. They normally do great. But this time was not good. A simple battery replacement went bad. After the repl I have done business with them for 40 years. They normally do great. But this time was not good. A simple battery replacement went bad. After the replacement I looked under the hood after a few miles from the dealership and saw that the battery was not sitting level. I called the service writer and returned to the dealership. He looked and said it was okay. I pointed out that it was not okay and that the battery was not sitting under the retainer on the right side. It was sitting on top of the retainer, thus causing it to look not level. I also found a square rubber part laying between the battery and the fender. At first, they did not know what this was. Another tech in the shop recognized that it was a vent cover that attached to the firewall behind the battery. During this event, I brought this to the attention of Gary Rogers who then engaged Steve White. They were great and intervened to ensure the corrections were made. I know that sometimes things go wrong. But, this was very frustrating and a 20-30 minutes service event turned into almost 3 hours and required a return trip back to the dealer. More

Great service I was in/out in less than 2 hrs with no appt. Great and fast services were done. Made it comfortable for my 7yr old daughter. I was in/out in less than 2 hrs with no appt. Great and fast services were done. Made it comfortable for my 7yr old daughter. More

Intermittent Check Engine Light This service visit was for an intermittent "Check Engine Light" warning on my Colorado that first appeared in early May. The light had gone out by t This service visit was for an intermittent "Check Engine Light" warning on my Colorado that first appeared in early May. The light had gone out by the time brought it in the first time and consulted with the Service Dept. staff. Three weeks late it came back on while out of state on a trip, cycling on and off a few times with increasing frequency, and was on when I brought the truck in for its first official service visit on May 28. What I'd describe as the "first level" of checks was done at that time, with no hardware changed, but the computer was re-flashed. The light then remained off over the next 23 days and 1400 miles, until June 21. I brought it back in on June 24 for a deeper examination, and a problem was found with one of the camshaft solenoid valves, which was replaced. Tim Yates was by Service Advisor for both visits. At no time did I experience any drivability or performance issues, before or after the repair. So far, so good, and I'm confident that the problem is fixed. More

Oil change Very satisfied I drive from Buckheat so service is the reason. I used to go to Jim Ellis but they were not helpful at the time of purchase so I bought Very satisfied I drive from Buckheat so service is the reason. I used to go to Jim Ellis but they were not helpful at the time of purchase so I bought my car here. More