John Thornton Chevrolet - Service Center

Great experience Quality and efficient service. Second visit was just as great as the first. Could be a little bit more inviting when walking in thr service area. Quality and efficient service. Second visit was just as great as the first. Could be a little bit more inviting when walking in thr service area. More

Complete inspection and system update Brought my 2019 in for routine maintenance, and also a system update. The service team provided me a shuttle to work and had me taken care of by lunch Brought my 2019 in for routine maintenance, and also a system update. The service team provided me a shuttle to work and had me taken care of by lunch time! More

Fast and Professional Each experience I have had has been a pleasant, professional,. and fast one. Waiting area is clean. I have had no issues or problems. When I purchas Each experience I have had has been a pleasant, professional,. and fast one. Waiting area is clean. I have had no issues or problems. When I purchased my truck I was not aware of this dealership. Had I known about it I probably would have purchased the truck from them. More

Bad experience Terrible customer service and wait times . The appointment was made for 7:30pm and it took 3 hours. The car had a serious recall and failed inspection Terrible customer service and wait times . The appointment was made for 7:30pm and it took 3 hours. The car had a serious recall and failed inspection. He denied us a loaner car and had to get management involved. My husband drive long distance daily with our daughter . We were concerned about leaving the lot with a car that failed an inspection and could have and accident . The manager had to come and help when asking for a loaner car. We were only concerned about our wellbeing as well as our 1 year old daughter . Once the manager Donna came to help she was more than helpful. I suggest giving loaner cars in emergency situations especially when a service representative verbally tell you the car failed an inspection and that the issue could cause an accident. I just don’t think that is a good way to treat customers who bought 2 cars at one time at this dealer. It was disappointing for the service man to show attitude with my husband with his concerns . I already could have complained when we bought the cars and they let us leave with a car to test it out and ran my xxxx credit after I left when I never made up my mind on buying the car . This has been such a horrible experience all around I will not recommend people buy a car from this trash dealership. More

great The people were polite and the service was great. I had an appointment and got there a little early. upon arrival I was greeted with a smile and was t The people were polite and the service was great. I had an appointment and got there a little early. upon arrival I was greeted with a smile and was taken care of immediately. Everything was done within half an hour and the gentlemen working on my car came to get me, informed me that all was well and that I could leave. It was a great experience! More

Great experience The people that work at John Chevrolet are courteous and prompt. I like that they didn't have me sitting there for a long time as I am very busy. Than The people that work at John Chevrolet are courteous and prompt. I like that they didn't have me sitting there for a long time as I am very busy. Thank you. More

First Service I was concerned that I would be sitting in the waiting area for a while as there were a lot of cars when I arrived, and it was a Monday. I asked how l I was concerned that I would be sitting in the waiting area for a while as there were a lot of cars when I arrived, and it was a Monday. I asked how long, and I was told 1.5 hours. Good job I brought my work with me! However, 5 minutes later, my car is ready and they have changed the oil, rotated the tires and checked all the fluid levels. A good experience! More

Awesome Nice and friendly service all the time, period. Constant professionalism from everyone. I would recommend this dealership to everyone. For as sales, s Nice and friendly service all the time, period. Constant professionalism from everyone. I would recommend this dealership to everyone. For as sales, service a great atmosphere. More

Excellent Knowledgeable Associates in Servicing Able to test drive 2 cars just trying to make up my mind. Marva was patient and through offered great deals Knowledgeable Associates in Servicing Able to test drive 2 cars just trying to make up my mind. Marva was patient and through offered great deals More

Bump in rear of vehicle when you stop and release brake On my 2019 high country 2500 there is a bump in the rear of the vehicle. Not only can you hear it but you can feel it 100 times more. They said first On my 2019 high country 2500 there is a bump in the rear of the vehicle. Not only can you hear it but you can feel it 100 times more. They said first it was gas sloshin around in the tank and bumping. Next time they said the leaf springs and shackles had to be retorqued. They said the brakes were checked and were fine but the wheels were not even removed so how was the brakes checked. The problem still exist just as bad now. It seems like the service manager is relying on bulletins than actually finding the root of the problem and fixin it. More