John Thornton Chevrolet - Service Center

Routine service Took our 2011 Impala in for routine service, had new spark plugs put in. An appointment was made with no hassle with the service tech. Took our 2011 Impala in for routine service, had new spark plugs put in. An appointment was made with no hassle with the service tech. More

Quick, reliable and truthful The service department is sublime! For the past 5 years I’ve been taking my truck there for routine maintenance and have never encountered any scammin The service department is sublime! For the past 5 years I’ve been taking my truck there for routine maintenance and have never encountered any scamming or pressure from the staff. I look forward to visiting them each time and enjoy the peace of mind. More

Oil change, 30 thousand mile checkup John Thornton Chevrolet was excellent. The wait time less than an hour, and I didn’t have appointment. My service was free for buying from J Thornton John Thornton Chevrolet was excellent. The wait time less than an hour, and I didn’t have appointment. My service was free for buying from J Thornton. Service personnel were respectful and friendly. Waiting area was spotless, with free coffee and water. Five stars all around. More

100% customer satisfaction!!! Will recommend John Thornton for all services on my vehicle. Bryon went above and beyond to help me out. he explained the service and time frame it wo Will recommend John Thornton for all services on my vehicle. Bryon went above and beyond to help me out. he explained the service and time frame it would take, was very knowledgeable, and even completed the service earlier than expected. More

tail gate repair did an excellent job of fixing my tail gate on my new Silverado. Bill Ohara did a excellent job of getting my truck into and out of the service depart did an excellent job of fixing my tail gate on my new Silverado. Bill Ohara did a excellent job of getting my truck into and out of the service department. More

Very good service I will go back fast my apt was at 8am wright in and out within reasonable time for service do on my truck I will go back fast my apt was at 8am wright in and out within reasonable time for service do on my truck More

Change of original break in oil! I was met with a smile by the Service representative and by the owner! Made me glad I bought my vehicle from John Thornton Chevrolet I was met with a smile by the Service representative and by the owner! Made me glad I bought my vehicle from John Thornton Chevrolet More

Satisfied Customer To be honest I was getting a bit aggitated because the parts on my recalled Trax took about 8 or 9 week to be available. However Jarrod notified me as To be honest I was getting a bit aggitated because the parts on my recalled Trax took about 8 or 9 week to be available. However Jarrod notified me as to when they were expected and when they arrived, I immediately made an appointment for the followimg day. I was given a "loaner" car for the day, my car was ready the same day, I.picked it up the following morning. My cars have been serviced at JT for at least 8 years and I have always been satisfied with your curtious staff and timely service. When the time came to purchase a new car I had no reason not to purchase it at JT Chevrolet. More

Install tow package Received verbal appointment via sales person trunk purchased from. Left home on 29th at 820 AM for hour drive. Received appointment via email around Received verbal appointment via sales person trunk purchased from. Left home on 29th at 820 AM for hour drive. Received appointment via email around 830 AM after I'd left home. Arrived dealership around 930 AM. Left truck and waited till around 12 noon. Mechanic pulled truck to service entrance an service writer turned keys over to me. I started to leave and could tell that wring package wasn't installed. Mechanic was called, he looked under truck and made excuse. This showed me that mechanic didn't know his job to well to install hitch without wiring to tow trailer. I was asked did I want to bring back the next day or wait. I chose to wait. After three and half hours mechanic pulled truck back to service entrance. By this time I was very upset and tired and went to my truck looked to make sure wring plug was installed. The service writer met me with my keys, showed me the plug and I left. I didn't look at anything else. I returned the hour drive (which now was close to two hours due to traffic) home. I did not feel well and did not inspect the truck figuring to do that the morning of the 30th. I did a check of the hitch and was going to hook up my trailer to check wiring but was floored because there is now a dent on the drivers door, six to seven inches below handle, near the edge. Now the truck is black and this dent stands out big time. From my experience it appears that some one opened door into something, probably in the shop and elected to say nothing. I know I can't prove who but I know the dent wasn't there in the AM. I probably want here from anyone from the dealer so I'll get the dent fixed if I can and deal with the cost some way. More

I have always been happy with the service department. Great service department. I have been using this dealership since 1983. They have always able to find my problem and make the repair when no one els Great service department. I have been using this dealership since 1983. They have always able to find my problem and make the repair when no one else could. More