John Thornton Chevrolet - Service Center

Not Satisfied The service department is poorly ran. I made a 9 am appointment and dropped my vehicle off the night before so that my vehicle would be a priority at The service department is poorly ran. I made a 9 am appointment and dropped my vehicle off the night before so that my vehicle would be a priority at best. My vehicle was not touched at all, not even a diagnostic. The parts that service said I needed was not there either. Why would you set an appointment for someone's vehicle that they need for work and you do not have or do not event look at the vehicle? My vehicle would have been there 48 hours or more. Parts should be checked first and appointments made second. Very frustrating. More

Fast and Friendly Came in for a couple things (fuel filter and a noise from the front of the car) and they had me back on the road within a day (had to special order th Came in for a couple things (fuel filter and a noise from the front of the car) and they had me back on the road within a day (had to special order the parts). Got to ride with the shop foreman to point out the noise and he made me feel like he genuinely wanted to get to a proper fix. I appreciate that. Most times when you go the dealer, the "problems" with your car go away before the tech looks at it. The tech I rode with wanted to make sure he knew what my issue was so he could diagnose properly. More

Great Service and Friendly People Jarrod Powell always takes care of my automotive service needs in a prompt and courteous way. He always finds a way to work me into the schedule for Jarrod Powell always takes care of my automotive service needs in a prompt and courteous way. He always finds a way to work me into the schedule for a quick in and out service with no issues. Way to go Jarrod!! More

Automotive Service John Thornton Chevrolet does a very good job with courtesy. Someone is always available to help you, and it makes asking questions easy. The employees John Thornton Chevrolet does a very good job with courtesy. Someone is always available to help you, and it makes asking questions easy. The employees are knowledgeable and friendly. More

AWESOME SERVICE AND VERY FAST! I LOVE IT !!! The service dept is the best they always tell you what your vech is in need of all of the fluids are topped off, the techs are helpful I LOVE IT !!! The service dept is the best they always tell you what your vech is in need of all of the fluids are topped off, the techs are helpful and friendly and the service is fast!!! The mornings are when I book appointments and im in and out! More

Oil change We took our 2011 Impala in for a routine oil change. Upon arrival the service tech was very accommodating in getting the service performed in a timely We took our 2011 Impala in for a routine oil change. Upon arrival the service tech was very accommodating in getting the service performed in a timely manner. More

Parts I have always gotten great service for this dealership, Mike is been my service for all my needs and has always done a great job! We had an issue of t I have always gotten great service for this dealership, Mike is been my service for all my needs and has always done a great job! We had an issue of time when getting the parts due to the GM strike, it took a few days. Mike did me well for both the oil change on my Escalade and the repairs to my CTS. I choose your dealership over the Cadillac dealership due to the great service and you guys are just plain faster at returning me my vehicles. Great service, keep doing what you're doing! More