John Thornton Chevrolet - Service Center

New Tires & Routine Oil Change I stopped by the Service Dept. on Saturday, Oct. 26 and talked to Service Advisor Bryan Steinke about bringing my Colorado in for a set of tires and a I stopped by the Service Dept. on Saturday, Oct. 26 and talked to Service Advisor Bryan Steinke about bringing my Colorado in for a set of tires and an oil change the following week. I had already checked Thornton's on-line tire selector on their website and Bryan confirmed that the tires I selected were available and set my appointment up for the following Wednesday (Oct. 30). Bryan was ready for me when I arrived on Wednesday and had the work completed (new tires and oil change) in less than two hours, which I thought was excellent. Bryan also lined me up on a tire rebate offer that I was not aware of, which was especially nice since I used my GM Card, which doubled the rebate. All of the Thornton service advisors have helped me at one time or another, and Bryan has consistently been helpful and interested in providing good service. More

Leaving for work and car was dead Went to leave for work and the car wouldn't start. SO I called roadside assistance and after 2 hours they arrived and jump started the car. I drove to Went to leave for work and the car wouldn't start. SO I called roadside assistance and after 2 hours they arrived and jump started the car. I drove to John Thornton knowing I didn't have an appointment and was taken in right away. Turned out the battery was dead as I suspected. In 2 hours they had me back on the road. Bryon has been my service rep since 2008 and always takes good care of me and my family! More

TENTH TIME REALLY Jarrod did an amazing job. This time yall got it right very impressed was only out the car for one day No loner or anything Although this vehicle has Jarrod did an amazing job. This time yall got it right very impressed was only out the car for one day No loner or anything Although this vehicle has been around there ten times. He took the time to deal with Car Sheild and everything Now this car has been around there for the tenth time I am very saddened with my experience with this car y'all have the records an everything but will not help me get out this lemon you sold me in Aug. 2017 after two motors and two transmission I will keep trusting GOD cause y'all have not did right by me More

Warranty issue Went into the service department, with out a appointment, to have my front overhead console looked at. The console was loose and flopping around. They Went into the service department, with out a appointment, to have my front overhead console looked at. The console was loose and flopping around. They immediately pulled my truck in, looked it over and fixed the warranty issue. No hassle at all. Thanks Thornton More

Prompt Service I carried my Malibu in regarding a recall issue. To my surprise the service was performed in a timely manner. I didn’t have to wait for a long time. I carried my Malibu in regarding a recall issue. To my surprise the service was performed in a timely manner. I didn’t have to wait for a long time. More

Check engine light Easy to make an appointment and able to drop off ahead of time. Called with details of findings a few hours after appointment time. Fixed and ready fo Easy to make an appointment and able to drop off ahead of time. Called with details of findings a few hours after appointment time. Fixed and ready for pickup later in day. More

Fast not Furious Matt got my Tahoe right in to service and was done in well under an hour - just long enough for me to order a new C8!!! Matt got my Tahoe right in to service and was done in well under an hour - just long enough for me to order a new C8!!! More

Skeptical of services received I brought my car in because it was sounding and driving different than what I am used to. I shared with them the check engine light came on briefly. T I brought my car in because it was sounding and driving different than what I am used to. I shared with them the check engine light came on briefly. They came back with a potential reason for the problem and serviced the problem, but when I drove my car it was exactly the same. I took it to another service provider and they diagnosed a completely different problem and now it is fine. I spent $400 fixing something that may or may not needed fixing, but if they had drove the vehicle after rendering the services they would have known what they attempted to fix had not been fixed. I wish I had followed my first instinct and taken it somewhere else. This isn't the first time this has happened where I had to question whether or not what they were telling me is accurate. I was also annoyed to get a call from a sales representative while my car is in the shop asking if I wanted to buy another car instead. I know that is standard practice. I still don't like it. More

Best one yet Brought my vehicle in with radio and climate issues for the seats. The problem was identified, part ordered. Once it arrived came in for replacement, Brought my vehicle in with radio and climate issues for the seats. The problem was identified, part ordered. Once it arrived came in for replacement, it took longer than expected a rental was provided and car was completed late afternoon. I picked it up and everything has been working better than ever. Thanks, Travis More

Not Satisfied The service department is poorly ran. I made a 9 am appointment and dropped my vehicle off the night before so that my vehicle would be a priority at The service department is poorly ran. I made a 9 am appointment and dropped my vehicle off the night before so that my vehicle would be a priority at best. My vehicle was not touched at all, not even a diagnostic. The parts that service said I needed was not there either. Why would you set an appointment for someone's vehicle that they need for work and you do not have or do not event look at the vehicle? My vehicle would have been there 48 hours or more. Parts should be checked first and appointments made second. Very frustrating. More